IT Support Technician

Join Our Team as an IT Support Technician!

We are currently seeking a dedicated and proactive IT Support Technician to join our team in Riyadh. In this role, you will be responsible for installing new systems (including networking setups), diagnosing and resolving a wide range of hardware and software issues, and ensuring our clients can operate efficiently and effectively.

Main Responsibilities:

• Collaborate with clients to identify technical issues and develop effective solutions.
• Respond to or escalate support calls within agreed timeframes.
• Install, configure, and maintain client systems (PCs, mobile devices, networking equipment).
• Perform troubleshooting, diagnostics, and problem resolution.
• Liaise with help desks and support centers as required.
• Assist in developing testing and repair processes.
• Build and maintain strong client relationships, identifying opportunities to expand service agreements.

Requirements & Qualifications:

• Minimum 3 years of experience as a Field Service Representative or in a similar IT support role.
• Experience managing and maintaining technical equipment.
• Strong critical thinking and problem-solving skills.
• Team-oriented with effective time-management abilities.
• Excellent interpersonal and communication skills.
• Comfortable using mobile tools and applications.

If you are a motivated IT professional ready to contribute to a dynamic and growing team, we would love to hear from you.

Join the LAWAZEM team as an IT Support / Helpdesk professional!
We are looking for a dedicated and tech-savvy individual to provide essential technical assistance and support to our employees, ensuring that all IT systems function smoothly and efficiently. As the first point of contact for users experiencing technical challenges, your role will be critical in resolving issues promptly.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

Requirements:

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.

Join our team as a Sales Manager! At APT_ Advanced Power Technology Contracting, we are looking for a dynamic and results-driven individual with proven experience in the MEP contracting sector within Saudi Arabia.

Key Responsibilities:

• Market Development & Client Relations: Build and maintain strong, long-term relationships with main contractors, consultants, developers, and other key decision-makers.
• Sales & Business Development: Develop and execute strategic sales plans to achieve targeted revenue growth.
• Tender & Proposal Coordination: Coordinate with internal teams for timely and accurate submission of prequalification documents, proposals, and bids.
• Reporting & Forecasting: Provide regular reports on sales activities, market insights, and project forecasts to senior management.
• Team Collaboration: Work closely with engineering, estimating, and project management teams to ensure client expectations are aligned and met.

Qualifications & Experience:

• Bachelor’s degree in Engineering (Mechanical/Electrical) or Business Administration.
• Minimum 7–10 years of experience in sales/business development in the MEP contracting field in Saudi Arabia.
• Fluent in English; Arabic is a plus.
• Strong communication, negotiation, and presentation skills.

What We Offer: Competitive salary and commission structure, performance-based incentives, and career growth opportunities within a growing organization.