Operations Domain Manager📣 Job Ad

About the Role

Ericsson is seeking an Operations Domain Manager to join our team in Riyadh, Saudi Arabia. This role focuses on evolving network operations towards a proactive, automation-driven model. The position is designed to enhance capabilities in event, incident, change, and problem management, with an emphasis on reducing manual tasks, improving responsiveness, and increasing operational maturity. The role requires a collaborative leader to integrate automation solutions while ensuring compliance, performance, and customer trust.

Key Responsibilities

• Execute 1st & 2nd Level Assurance Operations in alignment with Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes.
• Manage 1st & 2nd level fault & problem management, including escalation to suppliers/vendors, other operational levels, and initiating defect management, workaround setup, and utilization for Assurance.
• Perform and support work orders and routine/planned technical activities on the live network, services, and processes for both Assurance and Fulfillment.
• Conduct service and network KPI and resource analysis for Assurance purposes.
• Engage in Planning & Design and Optimization activities to drive continuous improvement and fine-tuning of the network.
• Oversee configuration management, including service configuration and activation, and the planning and setup of activities and processes for Fulfillment.
• Assure and support the Change Management process for applications/services in scope, providing necessary technical and operational requirements and specifications for Fulfillment.
• Determine technical work and operational instructions (WI/OPI).
• Define Service Level Agreements (SLAs) and Working Level Agreements (WLAs) within the Governance process for Fulfillment.
• Ensure security management by assuring and supporting the utilization of defined security policies and procedures for Fulfillment.
• Provide budget and cost estimations, definition, and control related to service and ICT systems maintenance for Fulfillment.
• Assure and support the utilization of specific/non-Ericsson Processes and tools as required within a Service definition.
• Handle log management using health check scripts.
• Manage escalations towards vendor support.
• Monitor customer indicators and statistics through dashboards, performing daily monitoring in parallel with 1st Level Operations.
• Verify network performance following changes to network configuration.
• Manage resource configuration.
• Support Risk & Impact analysis.
• Facilitate System & Application Patch Introduction.
• Execute Resource Update & Upgrade activities.

Qualifications and Requirements

• Strong understanding of telecom/network domains, including RAN, TX, VAS, PS, Core, and OSS.
• Demonstrated experience leading Event, Incident, and Problem Management functions within large-scale NOC or network operations environments.
• Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.
• Proficiency in ITIL or other IT service management frameworks.
• Excellent stakeholder management, communication, and coordination skills, with the ability to operate effectively across multi-domain and multi-vendor environments.
• Analytical orientation with proven experience in defining, tracking, and improving KPIs.
• Strong leadership capabilities, including coaching, mentoring, and performance management.
• Experience in change governance, audit readiness, operational transformation, and compliance.
• A proactive mindset, resilience, and the ability to operate effectively under pressure.

Required Skills

• Telecom/Network Domains (RAN, TX, VAS, PS, Core, OSS)
• Event, Incident, and Problem Management
• Automation Tools, AI/ML for Monitoring, and Workflow Orchestration
• ITIL or IT Service Management Frameworks
• Stakeholder Management, Communication, and Coordination
• KPI Definition, Tracking, and Improvement
• Leadership, Coaching, Mentoring, and Performance Management
• Change Governance, Audit Readiness, Operational Transformation, and Compliance
• Proactive Mindset, Resilience, and Ability to Operate Under Pressure

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. At Ericsson, you will be part of a diverse team of innovators. The company is committed to fostering a diverse and inclusive organization, encouraging collaboration with people from different backgrounds to drive innovation and growth.