Production Supervisor

• Conduct weekly staff communications to gather feedback and address improvements.
• Set maintenance intervention priorities and employee training objectives.
• Conduct annual appraisals and quarterly coaching sessions.
• Plan the organization of production cells based on workload and absences.
• Manage operator versatility and ensure appropriate training.
• Address staff absence traceability and manage conflicts effectively.
• Ensure compliance with safety, quality, and HR procedures.
• Lead improvement and problem-solving initiatives.

• Bachelor’s degree in a relevant field.
• Experience in team management within industrial environments is desirable.
• Strong leadership, communication, and decision-making skills.
• Fluent in English and Arabic.

Seeking an experienced Hairdresser to provide exceptional hair services including cutting, styling, coloring, and treatments for our diverse clientele. The ideal candidate will demonstrate creativity, attention to detail, and the ability to consult with clients to understand their preferences and recommend suitable styles. Responsibilities include maintaining a clean workspace, staying updated with current hair trends, and providing excellent customer service to build a loyal client base.

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****