Quality Specialist📣 Job Ad

About the Quality Specialist Role

شركة سمامة للتشغيل والادارة is seeking a Quality Specialist to join their team in Riyadh. This full-time position requires 2-5 years of experience in quality management and focuses on developing, implementing, and monitoring quality standards and processes.

Role Overview and Responsibilities

The Quality Specialist will play a key role in establishing and maintaining robust quality management systems. This involves studying, analyzing, and designing quality management guides and templates. The role also includes defining and developing specifications, standards, and indicators for various processes and outputs, ensuring alignment with established work plans and quality objectives.

• Study, analyze, prepare, and design quality management guides and templates.
• Define and develop specifications, standards, and indicators for various processes and outputs.
• Contribute to developing quality standards and specifications for initiatives and programs.
• Prepare and develop questionnaires to measure customer satisfaction levels.
• Document and analyze customer improvement recommendations.
• Develop quality audit systems, procedures, and templates.
• Participate in setting periodic and annual audit plans.
• Execute integrated and accurate quality control and audit processes.
• Prepare specialized documents and reports related to quality.
• Provide appropriate recommendations and suitable solutions, and present these reports.
• Save documentation in the dedicated database according to approved policies and procedures.

Key Duties and Tasks

The core functions of this role revolve around the practical application and oversight of quality assurance principles. This includes the direct application of quality standards and specifications, alongside the critical task of studying and analyzing customer satisfaction levels concerning service quality.

• Design quality management guides and templates.
• Apply quality standards and specifications.
• Study customer satisfaction levels regarding service quality.
• Develop quality audit systems and procedures.
• Prepare specialized documents and reports related to quality.

Qualifications and Experience

Candidates for this position should possess a solid foundation in quality management principles and practices. The required experience level is between 2 to 5 years, demonstrating a capacity to contribute effectively to the company's quality objectives.

• Experience in quality management.
• Ability to develop and implement quality standards.
• Skills in customer satisfaction measurement and analysis.
• Proficiency in quality audit procedures and documentation.

Work Location and Type

This is a full-time position based in Riyadh. The role is integral to the operational management within the company.

Company and Industry Context

The role is with شركة سمامة للتشغيل والادارة, a company operating in the management and operations sector. The specific industry details are not provided.