Quality Specialist📣 Job Ad

Position: Quality Specialist

Location: Riyadh, Saudi Arabia

Job Objective: To monitor the implementation of quality standards across company operations, ensure compliance with approved procedures and policies, and contribute to improving operational performance and customer experience.

Key Responsibilities:

• Monitor the implementation of quality standards in operations and services provided by the company.
• Conduct periodic inspections and reviews to ensure compliance with approved procedures and policies.
• Record inspection results and prepare regular reports on quality performance and KPIs.
• Collaborate with different departments (Operations, Customer Service, Sales) to resolve quality-related issues.
• Propose improvements to procedures and operational processes to reduce errors and enhance efficiency.
• Participate in training teams on quality standards and operational procedures.
• Follow up on customer complaints related to quality and coordinate with relevant departments to resolve them.

Qualifications & Requirements:

• Diploma or Bachelor’s degree in Business Administration, Engineering, or a related field.
• 1–3 years of experience in quality assurance, quality control, or operational processes.
• Knowledge of Quality Management Systems and performance indicators (KPIs).
• Strong analytical and organizational skills with attention to detail.
• Proficiency in computer applications and data management systems.
• Good communication skills and ability to work collaboratively within a team.

Participate in activities to review performance reports of performance indicators and provide necessary recommendations for improvement. Participate in activities to review performance reports of initiatives and prepare decisions that correct the implementation paths in line with the strategic objectives. Participate in activities to review quality assurance reports and approve and supervise corrective actions. Complete the tasks of following up on the implementation of corrective actions. Implement activities to organize performance management meetings with departments and assess achievement levels. Update indicators and targets. Apply the mechanism for reviewing data and ensuring the accuracy of information and the availability of supporting documents for performance monitoring, quality control, and approval. Complete tasks to investigate the reasons for deviations from quality standards. Participate in preparing and analyzing beneficiary satisfaction surveys and provide recommendations. Adhere to work rules and ethics and the entity's policies. Perform any other tasks assigned by direct supervisors.

Join our team as an Installation Quality Specialist at Technogym!

Technogym is dedicated to inspiring 55 million daily users with innovative fitness solutions. As part of our mission, we are looking for someone who is passionate about quality and customer satisfaction in the delivery and installation processes.

Your Role:
In this role, you will ensure the highest standards of quality in the installation process by:

• Monitoring and improving installation quality and compliance with Technogym protocols.
• Training and certifying our installation network.
• Conducting quality audits to ensure adherence to installation protocols.
• Implementing solutions for process failures based on market feedback.

Your Impact:
You will work closely with various stakeholders to:

• Ensure adequate competence coverage across the installation network.
• Verify the implementation of Technogym guidelines.
• Manage the Snagging Process and oversee cost allocations related to installation failures.
• Prepare reports to monitor Quality D&I KPIs.

About You:
The ideal candidate is enthusiastic, proactive, and has a strong technical background. You should bring:

• Bachelor’s degree in Engineering, Logistics, Quality Management, or a related field.
• 3-5 years of experience in installation quality management or logistics.
• Strong analytical skills with advanced proficiency in Microsoft Excel.
• Excellent communication skills and a problem-solving mindset.

At Technogym, we are proud to be an Equal Opportunities Employer, valuing diversity and inclusivity in our workforce.