Receptionist

We are seeking a professional Receptionist to serve as the first point of contact for our organization, greeting visitors and clients with a warm and welcoming demeanor while managing front desk operations efficiently. The ideal candidate will handle incoming calls, schedule appointments, manage correspondence, and maintain accurate visitor logs while ensuring the reception area remains organized and presentable at all times. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively while providing exceptional customer service and administrative support to various departments within the company.

• Reception Management:
  • Maintain a clean and professional reception area.
  • Answer and transfer calls/messages effectively.
  • Greet external visitors warmly and professionally.
  • Distribute post and manage courier deliveries.
  • Coordinate meeting room bookings and support event organization.
• Administration:
  • Manage office supplies and essential items.
  • Assist various departments with administrative duties.
• Other Responsibilities:
  • Handle internal HR communications across platforms.
  • Support HR projects and initiatives as needed.

• Minimum of secondary education.
• At least one year of experience in a similar role.

• Proficient in MS Office.
• Strong communication and organizational skills.
• Ability to prioritize tasks and work collaboratively.
• Excellent customer service attitude.

• High-performing work environment.
• Comprehensive health insurance.
• Opportunities for rewards and recognition.
• Learning and development programs.

• Provide timely and efficient reception services for our Guests.
• Ensure a smooth check-in and check-out process.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Deliver a high level of customer service at all times.
• Participate in training programs and assist in training other team members.
• Foster knowledge of hotel amenities, promotions, and services to effectively assist Guests.
• Maximize room occupancy and promote hotel services.
• Adhere to hotel policies regarding payments and security measures.
• Assist other departments when necessary.

• Have previous experience in a customer-focused position.
• Have a completed high school certificate or equivalent.
• Exhibit positive attitude and superior communication skills.
• Commit to delivering excellent customer service and maintain high grooming standards.
• Work well both independently and within a team.
• Possess competent IT skills.

• Experience with cash handling.