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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Job Description: The role of the hotel receptionist is to welcome guests and facilitate the check-in and check-out processes efficiently, manage reservations, and provide information and support to guests. Tasks also include responding to inquiries and phone calls, processing payments, solving problems, coordinating with other departments, and maintaining the cleanliness and organization of the reception area.

Tasks and Responsibilities:
  • Welcoming and Registering Guests: Greeting guests upon their arrival and facilitating the check-in and check-out processes efficiently.
  • Customer Service: Responding to guests' inquiries, requests, and concerns professionally and providing information about hotel services and tourist attractions.
  • Managing Reservations: Allocating suitable rooms for guests and managing booking and cancellation processes.
  • Administrative Responsibilities: Processing payments, maintaining accurate records, managing phone calls, and receiving mail and messages.
  • Coordinating with Other Departments: Collaborating with housekeeping and maintenance teams to ensure a seamless and integrated experience for guests.
  • Maintaining the Reception Area: Ensuring that the reception desk is clean, tidy, and organized at all times.

Required Skills:
  • Communication and customer service skills.
  • Problem-solving skills.
  • Good organizational skills.
  • Familiarity with hotel software.
  • Attention to detail.

Requirements:
  • Previous experience in customer service or reception in the hotel sector.
  • Proficiency in verbal and written communication skills.
  • Good knowledge of hotel management systems.
  • Ability to work under pressure.
  • English or other languages would be an additional advantage.

Requirements

  • Requires 2-5 Years experience

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