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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:
  • Respond promptly and professionally to emails, prioritizing urgent inquiries.
  • Handle incoming calls with proper greetings as per hotel standards.
  • Collect complete guest information during bookings, ensuring all preferences are documented.
  • Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:
  • Strong communication skills and professional demeanor when handling guest inquiries.
  • Able to multitask in a fast-paced environment.
  • Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Requirements

  • No experience required

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SR 8,000 / Month dotFull-time
Join Our Team at Mandarin Oriental Al Faisaliah Riyadh!
Are you a master of craft who thrives in a collaborative environment? Do you possess a growth mindset and demonstrate integrity and respect while acting responsibly? We invite you to be part of the exceptional team at Mandarin Oriental, an award-winning operator of some of the most luxurious hotels and residences worldwide.

About the Role:
The Reservations Agent plays a crucial role in ensuring overall guest satisfaction at Mandarin Oriental Al Faisaliah Riyadh. You will be greeted with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring complete follow-up. Your responsibilities will include assisting guests and colleagues during emergencies by appropriately managing emails, alerts, and messages.

Key Responsibilities:
  • Safeguard stored information and maintain confidentiality regarding guests and colleagues.
  • Answer hotel’s main telephone number and connect calls accurately.
  • Process and confirm guest reservations for Rooms, Food & Beverage, and Spa.
  • Verify availability and explain guarantee, special rates, and cancellation policies.
  • Document special requests and maintain an organized filing system for all correspondence.
  • Ensure excellent service delivery that adheres to the property’s brand standards.

Our Commitment to You:
  • Learning & Development: Unique programs crafted for every stage of your career.
  • MOstay: Enjoy complimentary nights and attractive rates for your family.
  • Health & Wellness: We prioritize your well-being with various health benefits.
  • Retirement Plans: Benefits depend on your length of service and role.

Qualifications:
We are seeking dedicated individuals with exceptional communication skills and a commitment to delivering outstanding service. If you are enthusiastic and ready to contribute to our mission of luxury hospitality, apply now!

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Job Summary:
We are looking for a friendly, efficient, and customer-oriented Barista to join our team. The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light snacks, while providing excellent customer service and maintaining a clean, welcoming café environment.

Key Responsibilities:

  • Prepare and serve coffee, tea, and other beverages to company standards.

  • Operate coffee machines, grinders, blenders, and other equipment safely.

  • Greet and interact with customers in a friendly and professional manner.

  • Take customer orders accurately and handle payments (cash/card).

  • Maintain cleanliness and organization of the café, including tables, counters, and equipment.

  • Follow hygiene, food safety, and health & safety regulations.

  • Assist with stocking, inventory, and restocking supplies as needed.

  • Upsell products and promote specials to enhance customer experience.

  • Work effectively as part of a team to ensure smooth operations.

Qualifications & Skills:

  • Previous barista or customer service experience preferred (training may be provided).

  • Knowledge of coffee brewing techniques and café equipment is a plus.

  • Strong communication and customer service skills.

  • Ability to multitask and work in a fast-paced environment.

  • Attention to detail, cleanliness, and quality.

  • Flexibility to work shifts, weekends, and holidays as required.

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