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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAr Rahmaniyah, Riyadh
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الموقع: الرياض


الراتب: سيتم تحديده بعد المقابلة

يجب أن يكون لديك إتقان ممتاز للغة الإنجليزية، ويفضل أيضاً اللغة العربية.


المسؤوليات:

• التعامل مع طلبات الحجز وتأكيدها.

• إدخال وتحديث بيانات الحجز بدقة.

• إدارة إلغاء الحجوزات والتعديلات.

• الرد على استفسارات العملاء والتنسيق مع الأقسام ذات الصلة.


المهارات:

  • تأكد من إكمال جميع المهام في قائمة التحقق اليومية بكفاءة وسرعة، بما في ذلك تقارير، معالجة الإلغاء/عدم الحضور، والفحوصات العشوائية.
  • تأكد من أن موظفي المبيعات يسجلون بدقة، ويعالجون الحجوزات التي تمت عبر الهاتف أو البريد الإلكتروني، وكذلك التعديلات على الحجوزات الحالية.
  • الاستجابة لجميع استفسارات وشكاوى الضيوف في غضون 24 ساعة، مما يضمن أن الحلول تدعم تجربة إيجابية للضيوف وتساهم في توليد الإيرادات والاحتفاظ بها
  • مراقبة التحديثات اليومية لمنع أي خسارة في الإيرادات.
  • تسجيل مؤشرات الأداء الرئيسية للفريق (KPIs).

  • Requirements

    • GOSI Registration Required or Sponsorship Transfer
    • Requires 2-5 Years experience
    • Intermediate in English

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