Retail Pro POS Technical Consultant - Saudi Arabia📣 Job Ad

About the Role

Rawaj-HCM is seeking a Retail Pro POS Technical Consultant to join its team in Riyadh, Saudi Arabia. This role is responsible for the implementation, customization, integration, and support of the Retail Pro Point-of-Sale (POS) system across retail operations. The consultant will utilize technical expertise and knowledge of retail systems to ensure seamless POS functionality, effective integration with enterprise applications, and high-quality support for store operations. This position is suited for a professional focused on contributing to analytics and data solutions within the retail industry, playing a key role in the efficiency of the retail technology infrastructure.

Key Responsibilities

• Design, configure, and deploy Retail Pro POS (Retail Pro Prism) across multiple store locations.
• Customize POS workflows, screen layouts, receipts, and system settings according to specific business requirements.
• Manage system upgrades, patches, and enhancements with minimal disruption to business operations.
• Oversee the integration of Retail Pro POS with enterprise systems, including ERP, CRM, loyalty platforms, eCommerce platforms, and payment gateways.
• Ensure accurate and timely synchronization of sales, inventory, promotions, and customer data across all integrated systems.
• Collaborate with internal IT teams and external vendors to resolve integration and data-related issues.
• Provide expert technical support and act as the primary escalation point for POS-related incidents.
• Monitor system performance, troubleshooting transaction, replication, and connectivity issues.
• Conduct regular system health checks and implement preventive maintenance.
• Lead and manage POS implementation projects, including store rollouts and system migrations.
• Coordinate with various business functions such as Finance, Supply Chain, and Store Operations.
• Maintain comprehensive system documentation and support business continuity initiatives.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• A minimum of 5 years of experience in retail IT systems.
• At least 2 years of hands-on experience with Retail Pro POS (Retail Pro Prism).
• Proven experience integrating POS systems with ERP, CRM, loyalty platforms, and payment gateways.
• Demonstrated experience managing POS implementations and rollouts across multiple stores.
• Experience with large-scale retail transformation or digitalization projects is desirable.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in fast-paced environments and manage multiple priorities.
• A balance of technical proficiency and functional business knowledge.
• Understanding of retail promotions, coupons, loyalty programs, and compliance requirements.

Technical Skills

• Retail Pro POS and Retail Pro Prism expertise.
• Proficiency in SQL and database management (Oracle and/or MySQL).
• Experience with ERP, CRM, Loyalty systems, ECOM, and Payment gateways integration.
• Knowledge of networking concepts (LAN, WAN, VPN, store connectivity).
• Familiarity with scripting or programming languages (JavaScript and .NET) is preferred.
• Strong analytical and troubleshooting capabilities.
• Effective communication and stakeholder management skills.
• Deep understanding of retail operations and POS workflows.
• Experience with retail transformation and digitalization projects.

Additional Information

The role is a full-time position based in Riyadh, Saudi Arabia. Candidates are expected to have over 10 years of overall professional experience. Retail industry certifications or Retail Pro certifications are considered an advantage.