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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationTabuk
Position Summary
As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning. This role supports Saudi Vision 2030 by empowering Saudi nationals to represent their country's growing wellness tourism sector with pride, professionalism, and grace.

Key Responsibilities
  • Guest Engagement & Booking:
    • Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
    • Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.
    • Guide guests through package options, availability, accommodation types, and experience planning touchpoints.
    • Accurately process bookings and updates in the reservation system while maintaining attention to detail.
    • Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.
  • Pre-Arrival Personalization & Coordination:
    • Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences.
    • Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
    • Flag VIP, repeat, and special occasion guests for personalized service follow-through.
  • System Management & Reporting:
    • Maintain updated records in the Property Management System (PMS) and Reservation System.
    • Monitor and manage room availability, rate codes, and special offers as per direction.
    • Generate daily reservation reports and ensure data accuracy across platforms.
  • Service Excellence & Communication:
    • Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
    • Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
    • Handle cancellations and booking changes with flexibility and compassion.
  • Sales Awareness & Revenue Support:
    • Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
    • Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.
    • Support revenue goals by aligning guest needs with suitable package offerings.
  • Team Collaboration:
    • Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
    • Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

Qualifications
  • Saudi National (as part of Miraval’s support of local talent development and Vision 2030).
  • Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred.
  • Strong verbal and written communication skills in Arabic and English.
  • Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
  • Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

Skills & Attributes
  • Friendly, composed, and professional communication style.
  • Strong attention to detail and data accuracy.
  • Passionate about hospitality, service, and the guest journey.
  • Eager to learn and grow within a wellness environment.
  • Highly organized, reliable, and tech-savvy.
  • Collaborative spirit with cultural sensitivity and local pride.

Requirements

  • Females-only workplace
  • For Saudis Only
  • Requires 2-5 Years experience

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If you are enthusiastic about joining a luxurious brand in the hospitality industry, we encourage you to apply!

breifcase2-5 years

locationTabuk

1 day ago