Reservations Agent📣 Job Ad

Position Summary
As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning. This role supports Saudi Vision 2030 by empowering Saudi nationals to represent their country's growing wellness tourism sector with pride, professionalism, and grace.

Key Responsibilities

• Guest Engagement & Booking:
  • Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
  • Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.
  • Guide guests through package options, availability, accommodation types, and experience planning touchpoints.
  • Accurately process bookings and updates in the reservation system while maintaining attention to detail.
  • Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.
• Pre-Arrival Personalization & Coordination:
  • Collaborate with Experience Planners and Front Office teams to support seamless pre-arrival experiences.
  • Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
  • Flag VIP, repeat, and special occasion guests for personalized service follow-through.
• System Management & Reporting:
  • Maintain updated records in the Property Management System (PMS) and Reservation System.
  • Monitor and manage room availability, rate codes, and special offers as per direction.
  • Generate daily reservation reports and ensure data accuracy across platforms.
• Service Excellence & Communication:
  • Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
  • Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
  • Handle cancellations and booking changes with flexibility and compassion.
• Sales Awareness & Revenue Support:
  • Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
  • Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.
  • Support revenue goals by aligning guest needs with suitable package offerings.
• Team Collaboration:
  • Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
  • Attend departmental briefings, training, and cross-functional meetings to stay aligned with offerings and standards.

Qualifications

• Saudi National (as part of Miraval’s support of local talent development and Vision 2030).
• Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
• Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

Skills & Attributes

• Friendly, composed, and professional communication style.
• Strong attention to detail and data accuracy.
• Passionate about hospitality, service, and the guest journey.
• Eager to learn and grow within a wellness environment.
• Highly organized, reliable, and tech-savvy.
• Collaborative spirit with cultural sensitivity and local pride.