Customer Services Specialist📣 Job Ad

About the Role:
As a Customer Service Officer, you will play a vital role in ensuring high levels of sales and customer satisfaction at your designated Car Rental branch. Your responsibilities will involve team management, customer interactions, cash management, and service delivery in accordance with corporate guidelines.

Responsibilities:

• Contribute to regional sales plans and lead sales activities to meet agreed targets.
• Monitor sales results and take corrective actions as necessary.
• Implement customer delight initiatives and monitor customer satisfaction scores.
• Ensure compliance with corporate guidelines for customer transactions and resolve any issues promptly.
• Manage escalated customer issues to meet branch counter targets.
• Perform additional tasks as assigned by the Senior Manager - Regional Rental to meet departmental objectives.

Qualifications:

• 1 - 3 years of relevant work experience.
• High School Graduate or Diploma preferred.
• Proficiency in English.
• Excellent communication skills and customer service etiquette.
• Ability to multitask, prioritize, and organize work.
• Flexibility in work approach.

Join Our Team as a Mechanical Technician!
Everllence, a leading provider of propulsion and decarbonization solutions, is seeking a skilled Mechanical Technician to join our team. You will be responsible for providing essential technical services in our workshop and in the field, supporting various operational activities across all phases.

Your Responsibilities:

• Inspect and test machinery to identify malfunctions.
• Perform fitter tasks, including cutting, drilling, and basic machining.
• Dismantle equipment to access and remove defective parts.
• Carry out routine maintenance and repairs on machinery.
• Assemble equipment using standard tools.
• Repair machines and install mechanical components.
• Operate welding and cutting equipment.
• Plan and execute repair work based on technical drawings.
• Respond to customer issues as a first point of contact.

Your Qualifications:

• Diploma or vocational education related to the field.
• 2+ years of experience in a related field.
• Knowledge of welding, crane, and forklift operations (certificates preferred).
• Proficiency in English.
• Willingness to travel to service sites as required.

At Everllence, we value integrity, compliance, and diversity in our workforce. We look forward to receiving a diverse range of applications.

Join Roche as a Marketing Specialist (Consumer & OTC)
At Roche, you can express your unique qualities and thrive personally and professionally. Our aim is to prevent, stop, and cure diseases while ensuring everyone has access to healthcare. We're seeking a Marketing Specialist to lead brand and category growth through consumer-centric strategies and commercial execution.

Your Responsibilities:

• Manage the entire brand and product lifecycle for the Consumer & OTC portfolio.
• Execute integrated Go-to-Market strategies across retail, pharmacy, and e-commerce channels.
• Translate consumer insights into effective brand strategies and campaigns.
• Lead category management initiatives to maximize performance.
• Develop consumer acquisition and retention programs.
• Oversee trade marketing execution and in-store visibility.
• Monitor market trends and competitor activities for growth opportunities.
• Track performance metrics and analyze key indicators.
• Collaborate with cross-functional teams for effective execution.
• Ensure compliance with regulations and company policies.

Who You Are:

• Experience in FMCG, consumer healthcare, or OTC marketing.
• Expertise in consumer acquisition, retention, and integrated marketing.
• Hands-on experience with category management and trade marketing.
• Proficiency in analyzing metrics and market data.
• Strong communication and stakeholder management skills.
• Fluent in Arabic and English.

About Roche:
Roche is dedicated to advancing science and providing healthcare access. With over 100,000 employees globally, we have treated millions and conducted billions of tests. Join us in building a healthier future together. Roche is an Equal Opportunity Employer.