Marketing Specialist

We are looking for a motivated Sales Representative to identify business opportunities and build strong customer relationships. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to meet and exceed targets consistently. Responsibilities include prospecting new clients, demonstrating products, negotiating contracts, and providing exceptional customer service to maintain long-term business relationships.

• Provide professional, efficient, and flexible service at all times, adhering to Rixos Standards of Performance.
• Rotate through various sub-departments within the Food & Beverage Division as assigned.
• Carry out additional duties as assigned by the Assistant Manager and supervisor.
• Perform established opening and closing procedures for your work area.
• Demonstrate thorough knowledge of food and beverage menu items to recommend combinations and upsell alternatives.
• Maintain cleanliness and organization of your work area at all times.
• Handle guest inquiries courteously and efficiently, establishing a rapport with guests.
• Monitor operating supplies to reduce spoilage and wastage.
• Report guest complaints to supervisors and assure follow-up.
• Assist in the inventory of operating equipment.
• Report for duty punctually in correct uniform and name tag, maintaining high standards of personal appearance and hygiene.
• Comply with local legislation and hotel policies.
• Participate in training and meetings as required.

• Preparing Coffee and Beverages: Brew espresso and prepare a variety of coffee drinks including lattes, cappuccinos, and macchiatos. Also prepare other beverages like teas, smoothies, and cold brews, ensuring consistency in drink preparation.
• Customer Service: Greet customers warmly, take their orders accurately, and offer suggestions while maintaining a friendly demeanor. Address any customer complaints or concerns professionally.
• Cleaning and Maintenance: Ensure cleanliness of coffee machines, grinders, and work areas. Organize and restock supplies to keep the service area tidy.
• Inventory Management: Monitor stock levels and alert management when supplies are low. Assist in receiving and organizing deliveries.
• Other Duties: Perform any additional tasks as assigned to support team efficiency.

• Previous service experience is beneficial.
• Strong communication and organizational skills.
• Ability to remain calm under pressure and work in a fast-paced environment.
• Highly responsible and reliable team player.
• Focus on guest needs and maintain a positive attitude.