Join Hilton as a Housekeeping Supervisor!As a Housekeeping Supervisor, you will oversee all housekeeping operations to ensure an excellent Guest and Member experience. You will also play a key role in evaluating guest satisfaction and setting departmental targets and objectives.
Your Responsibilities:- Oversee housekeeping operations to meet quality standards.
- Evaluate guest satisfaction levels and monitor improvement trends.
- Manage departmental budgets effectively.
- Set departmental targets, objectives, work schedules, and policies.
- Monitor performance and standards of the Housekeeping Team.
- Maintain good communication across hotel areas and with external customers.
- Ensure adequate staffing and ongoing training for the team.
- Manage staff performance issues in accordance with policies.
- Assist other departments as necessary.
Your Skills and Experience:- Experience in housekeeping in a managerial or supervisory role.
- Strong commercial awareness and cost control capabilities.
- Excellent leadership and communication skills.
- Ability to work under pressure and maintain high levels of customer service.
- Familiarity with Property Management Systems is advantageous.
About Hilton:Hilton is a global leader in hospitality, offering a range of accommodations from luxurious hotels to extended-stay options. We are committed to exceptional guest experiences and fostering a supportive work environment for our team members.
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