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Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities

• Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
• Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
• Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
• Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
• Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of customer service experience in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.