Join the distinguished team at Hilton as a Receptionist!As a Receptionist, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out. You will be responsible for:
- Providing reception services to guests.
- Addressing guest queries efficiently.
- Ensuring a smooth check-in/check-out process.
- Completing audit procedures as required.
- Demonstrating high-level customer service at all times.
Key Responsibilities:To achieve a positive experience for our guests, you will:
- Keep Front Office Manager updated with guest feedback.
- Promote hotel services and utilize upselling techniques.
- Handle foreign currencies and adhere to credit policies.
- Comply with hotel security and health regulations.
- Assist other departments as necessary.
Candidate Requirements:To succeed in this role, you should possess:
- Experience in a customer-focused industry.
- High school certification or equivalent.
- Positive attitude with good communication skills.
- Commitment to high-level customer service.
- Excellent grooming standards.
- IT proficiency.
Advantageous Skills:Previous experience in cash handling is beneficial.
What to Expect from Hilton:At Hilton, we are dedicated to providing remarkable hospitality experiences. With a tradition of excellence dating back nearly a century, we pride ourselves on our exceptional guest services. Become part of our team and help us fill the earth with warmth and hospitality!
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