Join Our Team as a Customer Service Supervisor!At Tadawi Medical Group in Jazan, we are on the lookout for a dedicated and experienced Customer Service Supervisor to lead our customer service team and ensure a high standard of patient experience across all touchpoints.
Key Responsibilities:- Supervise and support the customer service team in daily operations.
- Ensure excellent service delivery and patient satisfaction.
- Handle escalated complaints and resolve issues efficiently.
- Monitor team performance and provide regular feedback.
- Train and onboard new customer service staff.
- Develop and implement service improvement strategies.
- Coordinate with other departments to enhance patient experience.
- Prepare reports on team performance and service quality.
Requirements:- Bachelor’s degree in Business Administration or related field.
- Minimum 2–4 years of experience in customer service, preferably in healthcare.
- Previous supervisory or team leadership experience is preferred.
- Strong communication and interpersonal skills.
- Ability to handle pressure and solve problems effectively.
- Proficiency in Microsoft Office and CRM systems.
- Fluency in English (Arabic is a plus).
What We Offer:- Competitive salary package.
- Professional work environment.
- Opportunities for growth and career development.
Join us and be part of a team committed to delivering exceptional healthcare service!
