Your Role: As a Food and Drinks Manager, you will be responsible for managing the operations of all Food and Drinks outlets at Hilton to ensure an exemplary guest experience while adhering to budgetary guidelines. Your main responsibilities include:
- Overseeing all operations within Food and Drinks outlets.
- Maintaining exceptional levels of customer service.
- Ensuring compliance with brand standards.
- Recruiting and training the Food and Drinks team.
- Managing guest inquiries efficiently.
- Working within budgeted guidelines related to Food, Liquor Costs, and Payroll.
- Setting departmental objectives and schedules.
- Developing menus collaboratively with the Food and Beverage team.
- Conducting monthly stock takes.
- Encouraging team members to maximize sales.
- Evaluating guest satisfaction and striving for continuous improvement.
- Ensuring effective communication among team members.
- Adhering to hotel security, fire regulations, and health and safety laws.
What We Are Looking For: To succeed in this role, you should have management experience within Food and Drinks operations, the capability to meet financial targets, and the ability to comply with brand standards. You should also possess:
- Flexibility to adapt to diverse work situations.
- Excellent personal grooming standards.
- A willingness to develop team members.
Having a degree in a relevant area and a passion for exceptional guest service is advantageous.
About Hilton: Hilton is a leading global hospitality company with a rich history of providing exceptional guest experiences. We are committed to maintaining a high standard of service across all our locations worldwide.
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