Join Our Team as a Call Center ManagerWe are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations in Jiddah. The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.
Key Responsibilities:- Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
- Develop and implement strategies to enhance service quality and operational efficiency.
- Oversee quality assurance services to ensure compliance with standards.
- Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
- Conduct regular training and coaching sessions for team members to improve skills and knowledge.
- Collaborate with other departments to align call center objectives with overall business goals.
- Manage a team of call center agents, providing support and guidance to foster a positive work environment.
Qualification:- Bachelor’s degree in business administration, Communication, or a related field.
- Minimum of 6 years of experience in managing call center projects.
- Fluent in both Arabic and English, with excellent communication skills.
- Demonstrated experience in quality assurance services and processes.
- Strong analytical skills with a proven ability to prepare and present performance reports.
- Ability to motivate and manage a diverse team effectively.
