موظف استقبال📣 إعلان

Join Our Team as a Receptionist!
At Hilton, we pride ourselves on providing exceptional hospitality experiences to our guests. As a Receptionist, you will play a crucial role in creating a positive first impression and ensuring a seamless experience from check-in to check-out.

Your Responsibilities:

• Provide outstanding reception services, ensuring an efficient and warm welcome for guests.
• Handle guest queries promptly and efficiently.
• Manage check-in/check-out processes and complete necessary audit procedures.
• Keep Front Office Manager and Reception Supervisors informed regarding guest feedback.
• Demonstrate excellent customer service at all times.
• Participate in training sessions to enhance skills and assist in team development.
• Be knowledgeable about hotel rooms, rates, promotions, and other key information.
• Utilize upselling techniques to maximize room occupancy and promote hotel services.
• Follow appropriate procedures regarding payments and financial transactions.
• Adhere to hotel security and health regulations.
• Support other departments as required.

What We Are Looking For:

• Prior experience in customer service is preferred.
• Completion of high school certificate or equivalent.
• Positive attitude with effective communication skills.
• Commitment to high customer service standards.
• Excellent grooming and presentation standards.
• Able to work independently and as part of a team.
• Competent IT skills.

Advantageous Skills:

• Experience with cash handling.

About Hilton:
Hilton is a leading global hospitality company, providing exceptional experiences for travelers for nearly a century. We are dedicated to fostering a welcoming environment and exceptional team culture. Join us to be part of our mission to deliver warmth and hospitality across the globe!

Join our team as a Receptionist at Reza Investment Company Ltd.
As a key member of our organization, you will play a vital role in managing the reception area and ensuring that all visitors experience exceptional service. Your responsibilities will include:

• Reception and Visitor Management:
  • Welcoming visitors in a professional and friendly manner.
  • Recording visitor information and maintaining accurate logs.
  • Notifying relevant departments of guest arrivals.
  • Directing visitors to the appropriate department or meeting room.
  • Managing meeting room bookings and ensuring their readiness.
  • Handling incoming calls appropriately.
• Shipment and Courier Coordination:
  • Receiving and verifying incoming shipments and deliveries.
  • Logging package details and notifying relevant departments.
  • Coordinating outgoing shipments with courier services.
  • Maintaining accurate tracking records for incoming and outgoing shipments.
  • Ensuring proper documentation for receipts and deliveries.
• Document and Order Management:
  • Receiving and directing purchase orders and official correspondence.
  • Ensuring proper internal distribution of documents.
  • Following up on urgent or sensitive documents.
  • Coordinating with finance and supply chain for shipping documents as needed.
• Office Support:
  • Maintaining a professional reception area.
  • Tracking stationery and office supplies needs.
  • Assisting with archiving and organizing documents.
  • Helping prepare simple reports and data entry as necessary.

Operational Accuracy:

• Record and track shipments with 100% accuracy.
• Notify departments of deliveries in a timely manner.
• Avoid loss or misdirection of any documents or packages.

Efficiency:

• Quickly transfer calls (within 3 rings).
• Accurate visitor information recording.
• Coordinate shipments and process documents promptly.

Core Competencies:

• Independence: Works under routine supervision adhering to clear procedures.
• Effect: Primarily interacts with employees and visitors on routine matters.
• Complexity: Handles routine administrative tasks according to specific guidelines.

Professional Skills:

• Basic understanding of office procedures and company policies.
• Clear and professional communication in daily interactions.
• High attention to detail in recording shipments and visitor information.
• Maintaining confidentiality of information.

Qualifications:

• High school diploma or equivalent (administrative diploma preferred).
• 2-4 years’ experience in reception or administrative support.
• Basic knowledge of shipping procedures and logistics coordination.
• Proficiency in Microsoft Office and email applications.
• Good communication skills in Arabic and English.