About the Role
Chalhoub Group is seeking a Store Manager to lead operations in Riyadh. For over seventy years, Chalhoub Group has been a key player in creating luxury experiences across the Middle East, managing a diverse portfolio of over 10 owned brands and distributing over 400 international names in fashion, beauty, jewelry, watches, eyewear, and lifestyle categories. The Group operates with a people-first culture emphasizing diversity, equity, and inclusion, fostering a forward-thinking environment. With over 16,000 professionals across eight Middle Eastern countries and a presence in LATAM, Chalhoub Group is recognized for its commitment to sustainability and has achieved Great Place to Work® certification in multiple markets. The company is dedicated to reaching Net Zero by 2040.
Role Responsibilities
The Store Manager is responsible for driving business performance, achieving sales targets, cultivating a base of loyal VIP customers through recruitment and retention, and effectively managing the store team. This role ensures full adherence to brand guidelines and store operational processes.
- Drive Business Performance: Lead by example, embodying brand values and philosophy in all interactions. Define, execute, and monitor store action plans to meet sales targets and KPIs. Manage the customer database to foster strong relationships and identify future sales opportunities. Stay informed on market trends, products, and competitors, sharing feedback with relevant teams. Adopt a hybrid approach by leveraging both online and offline sales channels.
- Team Leadership and Development: Provide clear direction to the team regarding business and store objectives. Identify, recruit, develop, and retain talent. Foster a positive work environment built on trust and respect, acting as a liaison for employee feedback to leadership and HR. Coach team members, promote a growth mindset using available learning resources, and monitor individual development plans. Ensure performance improvement discussions are transparent and documented.
- Customer Experience Enhancement: Develop an omnichannel mindset within the team, promoting various customer touchpoints (physical and digital). Focus on clienteling techniques, particularly for VIP customers, utilizing customer data to anticipate needs. Promote the brand's e-commerce business and related activities. Recruit new clients and convert them into loyal VIP customers by delivering excellent experiences and consistent networking.
- Operational Excellence: Ensure strict adherence to all sales and operational policies and procedures. Manage e-commerce order fulfillment within set service level agreements (SLAs) for time and quality. Utilize technology tools for customer experience enhancement (*, Clienteling app, OMS, Business WhatsApp) and ensure team proficiency. Maintain operating standards for stock replenishment and visual merchandising as per brand guidelines. Ensure compliance with legal, safety, security, retail operations, and HR guidelines, escalating issues as needed. Optimize floor coverage by analyzing traffic data and anticipating peak hours.
Experience and Qualifications
To succeed in this role, candidates should possess the following:
- Experience: 5-10 years of relevant experience.
- Team Leadership: Proven experience in managing and developing a sales team.
- Business Acumen: Demonstrated success in meeting or exceeding sales targets.
- Clienteling Expertise: Ability to manage and expand a client book using CRM tools.
- Communication Skills: Fluency in English.
- Product Knowledge: Understanding of luxury fashion trends, materials, and craftsmanship, with the ability to provide styling advice.
Work Environment
This is a full-time position based in Riyadh. The role operates within Chalhoub Group's people-first culture, emphasizing diversity, equity, and inclusion.
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