Join Miraval The Red Sea as a Reservation Agent!As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning.
Key Responsibilities:- Guest Engagement & Booking: Respond to reservation inquiries promptly and professionally via phone, email, or digital platforms. Share Miraval’s wellness philosophy to align with guests' personal goals.
- Pre-Arrival Personalization: Collaborate with Experience Planners to ensure seamless experiences by capturing guest preferences.
- System Management: Maintain updated records in the Property Management System and monitor room availability.
- Service Excellence: Represent the brand voice with warmth and professionalism while handling guest concerns.
- Sales Awareness: Understand rate structures and suggest wellness enhancements to guests.
- Team Collaboration: Work closely with Front Office and Sales teams to support consistent messaging.
Qualifications:- Saudi National, with a minimum of 1 year experience in hospitality, reservations, or customer service.
- Strong verbal and written communication skills in Arabic and English.
- Proficiency in reservation systems and Microsoft Office.
- Passion for hospitality and guest services.
وظائف مسؤول حجوزات للسعوديين فقط في السعودية
/ شهرياً
دوام كامل