Customer Complaints Clerk📣 Job Ad

Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a courteous and professional manner.
• Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
• Log call details and maintain accurate customer records using CRM tools.
• Coordinate with other departments to resolve issues and follow up on service requests.
• Meet daily service targets related to call handling, customer satisfaction, and quality.
• Participate in training programs and stay updated with company policies and procedures.

Qualifications

• High school diploma or equivalent; further education is a plus.
• 13 years of experience in a contact center or customer service environment.
• Excellent verbal communication and listening skills.
• Familiarity with CRM systems and call handling tools.
• Ability to multitask, stay calm under pressure, and manage time efficiently.
• Fluency in Arabic; English proficiency is preferred.

Why Join Us?

• Join one of the region’s most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

Customer Service Senior Officer
We are looking for a dedicated Customer Service Senior Officer at NAPCO to join our team in Dammam. In this role, you will coordinate daily activities with other senior officers to enhance stock management and streamline daily shipments.

Key Responsibilities:

• Monitor daily received products and inventory output to ensure the availability of goods for shipment.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Follow up on matters arising from CSD meetings.
• Assist in training team members to cultivate a skilled workforce.
• Align with the HSSE team to update HIRA, ensuring hazards and risks are adequately identified and documented.
• Participate in the development, planning, implementation, performance evaluation, and improvement of the OH&S management system.

Required Skills:

• Proficiency in English.
• Strong computer skills.

Join Electrical Industries Company as a Draftsman!
We are seeking an experienced Draftsman specialized in Cable Management Systems to join our dynamic team in Dammam. Leverage your skills in mechanical drafting and contribute to our mission of satisfying the growing demand for electrical products in the Kingdom of Saudi Arabia.

Key Responsibilities:

• Prepare fabrication and assembly drawings or any other required drawings as directed by the Design Engineer.
• Assist in preparing technical submittals such as Material Review Boards (MRBs).
• Support the Sales Team by preparing sales submittal drawings (Catalog cuts) and collating necessary technical submissions during negotiations.
• Create DXF files for production use.

Qualifications:
Minimum 5 years of experience in mechanical drafting with a focus on metal fabrication using AutoCAD and Inventor. Expertise in 2D/3D AutoCAD and Inventor, along with knowledge of the metal fabrication process and materials is essential.

Preferred Skills:
Bachelor's degree or higher diploma in Mechanical Engineering or a related field. The candidate should have a strong background in drafting, as well as the ability to understand and implement complex designs.