Customer Complaints Clerk📣 Job Ad

Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a courteous and professional manner.
• Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
• Log call details and maintain accurate customer records using CRM tools.
• Coordinate with other departments to resolve issues and follow up on service requests.
• Meet daily service targets related to call handling, customer satisfaction, and quality.
• Participate in training programs and stay updated with company policies and procedures.

Qualifications

• High school diploma or equivalent; further education is a plus.
• 13 years of experience in a contact center or customer service environment.
• Excellent verbal communication and listening skills.
• Familiarity with CRM systems and call handling tools.
• Ability to multitask, stay calm under pressure, and manage time efficiently.
• Fluency in Arabic; English proficiency is preferred.

Why Join Us?

• Join one of the region’s most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

Customer Service Job at a Telecom Company
We at Telecom Company are looking for Customer Service employees (men and women) to work in the Eastern Region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

• Interact with customers and provide support to them.
• Respond to customer inquiries and resolve issues.
• Record customer notes and their procedures in the system.

Requirements:

• Applications are available for Saudis only.
• Strong communication skills and ability to work within a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Join Electrical Industries Company as a Draftsman!
We are seeking an experienced Draftsman specialized in Cable Management Systems to join our dynamic team in Dammam. Leverage your skills in mechanical drafting and contribute to our mission of satisfying the growing demand for electrical products in the Kingdom of Saudi Arabia.

Key Responsibilities:

• Prepare fabrication and assembly drawings or any other required drawings as directed by the Design Engineer.
• Assist in preparing technical submittals such as Material Review Boards (MRBs).
• Support the Sales Team by preparing sales submittal drawings (Catalog cuts) and collating necessary technical submissions during negotiations.
• Create DXF files for production use.

Qualifications:
Minimum 5 years of experience in mechanical drafting with a focus on metal fabrication using AutoCAD and Inventor. Expertise in 2D/3D AutoCAD and Inventor, along with knowledge of the metal fabrication process and materials is essential.

Preferred Skills:
Bachelor's degree or higher diploma in Mechanical Engineering or a related field. The candidate should have a strong background in drafting, as well as the ability to understand and implement complex designs.