Quality Specialist📣 Job Ad

Join NextEra as a Business Analyst!
NextEra is a next-generation technology company based in Saudi Arabia, established as a joint venture between Aramco Digital and LTIMindtree. We are seeking a dynamic resource with expertise in telecom business analysis to act as a bridge between business stakeholders and technical teams.

Key Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to elicit, document, and validate business and technical requirements for telecom projects.
• Process Analysis: Analyze existing telecom processes, identify gaps, and propose improvements.
• Solution Design Support: Work with architects and developers to ensure solutions align with business needs and telecom standards.
• Data Analysis: Interpret telecom data (billing, usage, network performance) to provide actionable insights.
• Testing & Validation: Support UAT (User Acceptance Testing) and ensure deliverables meet requirements.
• Documentation: Prepare BRDs (Business Requirement Documents), functional specifications, and process flows.
• Stakeholder Communication: Act as a liaison between business units, vendors, and technical teams.
• Compliance & Standards: Ensure adherence to telecom regulations and industry best practices.

Required Skills & Qualifications:

• Bachelor’s degree in Telecommunications, IT, or a related field.
• 5–7 years of experience as a Business Analyst in telecom or a related domain.
• Strong understanding of telecom technologies (VoIP, MPLS, LTE, 5G, OSS/BSS systems).
• Proficiency in requirement gathering tools and techniques.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with Agile and Waterfall methodologies.

Preferred Skills:

• Experience with telecom billing systems and CRM platforms.
• Knowledge of regulatory compliance such as CST, FCC, GDPR, etc.
• Advanced Excel and data visualization tools (Power BI, Tableau).

Key Competencies:

• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously.
• Strong stakeholder management and negotiation skills.

Why Join NextEra?
At NextEra, we embrace diversity, inclusion, and innovation. We’re proud to be an Equal Opportunity Employer, committed to fair and respectful hiring practices aligned with the values of the Kingdom of Saudi Arabia. We offer a culture of integrity and creativity along with support for personal and professional growth. Join us to explore bold possibilities, thrive in a dynamic environment, and reach new heights in your career.

Join Tasnee as a Supervisor in Jubail!
Tasnee, a pioneer in the chemical manufacturing sector and the first fully owned joint-stock industrial company in Saudi Arabia, is seeking a dedicated Supervisor for their operations team. With a rich history since 1985, Tasnee is committed to innovation and sustainability, making it one of the largest industrial companies in the region.

Job Summary:
The Supervisor will oversee employees on assigned shifts, ensuring operational excellence in manufacturing products while adhering to quality and cost standards. This role involves routine machine setups and troubleshooting in areas such as stamping and extruding.

Key Responsibilities:

• Conduct daily operations and monitor plant parameters.
• Perform checks for equipment operation and coordinate maintenance activities.
• Support plant start-up and shutdown activities.
• Address and troubleshoot any operational issues.
• Prepare shift/daily reports to update stakeholders on process status.

Qualifications:
Ideal candidates should possess 8 years of experience along with a diploma and at least 5 years in a supervisory capacity. Proficiency in English and knowledge of industrial safety practices are essential.

Why Join Us?
At Tasnee, we value each employee's contribution and invest in their development. We offer a dynamic environment where you can enhance your skills and grow professionally. If you are ready to take the next step in your career, apply now!

Join Raya Financing Company as a Call Center Representative!
Raya Financing Company is a specialized auto financing firm licensed by the Saudi Central Bank (SAMA), headquartered in Dammam, Saudi Arabia. We aim to provide innovative and efficient customer service solutions in the automotive financing sector. We are currently looking for qualified individuals to join our team as Call Center Representatives (5 vacancies available).

Job Objective:
Your main responsibility will be to provide exceptional customer service by understanding customer needs over the phone, answering inquiries, resolving issues, and processing requests.

Work Context:
We are looking for individuals who can listen, communicate, explain, persuade, and attract the attention of others, clearly and effectively expressing ideas and opinions in various situations.

Main Responsibilities:

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

Note: Responsibilities listed above are indicative and not exhaustive; additional tasks may be assigned as per work requirements.

Qualifications and Experience:
Minimum Qualifications: High school diploma or equivalent.
Experience Required: 0-3 years of experience in a call center environment.
Additional Requirements:

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

How to Apply:
If you are interested in applying, please use the Easy Apply feature or send your application to the provided email address with the subject line “Call Center Representative.”