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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Join Our Team as a Restaurant Manager!
We are seeking a dedicated Restaurant Manager for our establishments located in Riyadh, Dammam, and Jeddah. In this pivotal role, you will oversee daily operations, ensuring exceptional customer satisfaction while maintaining the highest standards of food and beverage quality.

Key Responsibilities:
  • Manage daily restaurant operations and staff
  • Ensure high levels of customer satisfaction
  • Train and develop employees to improve service standards
  • Monitor inventory levels to maintain operational efficiency
  • Address customer feedback proactively
  • Adhere to health and safety regulations

Qualifications:
  • Experience in coffee making and dine-in operations
  • Strong customer service skills
  • Excellent communication abilities, especially in English
  • Experience in staff training and development
  • In-depth knowledge of the food and beverage industry
  • Strong leadership and organizational skills
  • Able to work under pressure and manage multiple tasks effectively

We look forward to your application!

Requirements

  • Open for all nationalities
  • No experience required
Saud

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Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
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Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
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  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

about 11 hours ago