Sales Service Engineer HVAC Aftersales Market📣 Job Ad

About the Sales Service Engineer Role

SKM Air Conditioning is seeking a Sales Service Engineer to join our team in the Eastern region, specifically in Dammam. This full-time position focuses on executing sales activities within a designated area to achieve booking and revenue targets while maintaining desired gross profit levels. The role requires a strong background in the aftersales market of HVAC equipment, particularly chillers.

Key Responsibilities

• Execute sales strategies to meet departmental sales objectives.
• Enhance customer penetration, secure new contracts, and expand the Annual Maintenance Contract (AMC) base.
• Secure repair and retrofit projects.
• Analyze sales data to identify sales potential and customer preferences.
• Monitor customer satisfaction and pinpoint areas for service improvement.
• Meet individual sales targets and implement action plans aligned with company strategy.
• Collaborate with other departments to achieve sales and service delivery goals.
• Follow up with customers on payments, including outstanding and expired bank guarantees.
• Conduct techno-commercial negotiations and ensure finance approvals are obtained.
• Develop sales presentations and proposals.
• Investigate lost sales and customer accounts to identify underlying issues.
• Track, analyze, and forecast sales figures and revenue.
• Generate timely sales reports and gather market feedback for continuous improvement.

Qualifications and Experience

Candidates should possess a Bachelor’s degree or have 5-10 years of relevant experience in HVAC services or with an Original Equipment Manufacturer (OEM). A minimum of 5 years of experience specifically as a Sales Engineer in HVAC services or maintenance is required. A proven track record in the aftersales market of HVAC equipment, particularly chillers, is essential.

Required Skills and Competencies

• Proficiency in MS Office and ERP software applications.
• Understanding of customer service practices and market strategies.
• Strong oral and written communication skills.
• Self-motivation and a task-oriented approach, with the ability to work under pressure.
• Effective presentation, problem-solving, planning, and time management skills.
• A customer-oriented mindset with a strong focus on teamwork.
• Result-driven with effective priority management.
• Attention to detail.

Work Location and Type

This is a full-time position based in Dammam, within the Eastern region of Saudi Arabia.