Sales Service Engineer HVAC Aftersales Market📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Dammam |
About the Sales Service Engineer Role
SKM Air Conditioning is seeking a Sales Service Engineer to join our team in the Eastern region, specifically in Dammam. This full-time position focuses on executing sales activities within a designated area to achieve booking and revenue targets while maintaining desired gross profit levels. The role requires a strong background in the aftersales market of HVAC equipment, particularly chillers.
Key Responsibilities
- Execute sales strategies to meet departmental sales objectives.
- Enhance customer penetration, secure new contracts, and expand the Annual Maintenance Contract (AMC) base.
- Secure repair and retrofit projects.
- Analyze sales data to identify sales potential and customer preferences.
- Monitor customer satisfaction and pinpoint areas for service improvement.
- Meet individual sales targets and implement action plans aligned with company strategy.
- Collaborate with other departments to achieve sales and service delivery goals.
- Follow up with customers on payments, including outstanding and expired bank guarantees.
- Conduct techno-commercial negotiations and ensure finance approvals are obtained.
- Develop sales presentations and proposals.
- Investigate lost sales and customer accounts to identify underlying issues.
- Track, analyze, and forecast sales figures and revenue.
- Generate timely sales reports and gather market feedback for continuous improvement.
Qualifications and Experience
Candidates should possess a Bachelor’s degree or have 5-10 years of relevant experience in HVAC services or with an Original Equipment Manufacturer (OEM). A minimum of 5 years of experience specifically as a Sales Engineer in HVAC services or maintenance is required. A proven track record in the aftersales market of HVAC equipment, particularly chillers, is essential.
Required Skills and Competencies
- Proficiency in MS Office and ERP software applications.
- Understanding of customer service practices and market strategies.
- Strong oral and written communication skills.
- Self-motivation and a task-oriented approach, with the ability to work under pressure.
- Effective presentation, problem-solving, planning, and time management skills.
- A customer-oriented mindset with a strong focus on teamwork.
- Result-driven with effective priority management.
- Attention to detail.
Work Location and Type
This is a full-time position based in Dammam, within the Eastern region of Saudi Arabia.
Requirements
- No experience required
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