Reservations Agent📣 Job Ad

• Sell and deliver products directly to residential customers.
• Drive a medium or heavy vehicle safely and in compliance with traffic regulations.
• Load, transport, and unload products safely and efficiently.
• Follow assigned delivery routes and meet daily delivery schedules.
• Handle customers professionally and provide excellent customer service.
• Promote repeat orders and support customer retention.
• Identify potential new customers within assigned areas.
• Collect payments when required, according to company procedures.
• Maintain accurate records of deliveries, sales, collections, and customer feedback.
• Ensure the vehicle is clean, properly maintained, and reported for any issues.
• Follow all safety, hygiene, and operational procedures.

• Previous experience in B2C sales, route sales, delivery, or FMCG distribution.
• Valid driving license for medium or heavy vehicles.
• Ability to drive delivery vehicles and manage residential delivery routes.
• Good communication and customer service skills.
• Physically fit and able to load and unload products.
• Reliable, punctual, and able to work in the field.
• Basic ability to use mobile applications or delivery systems.
• Good knowledge of city roads and residential areas is preferred.

• High school diploma or equivalent is preferred.
• 1–3 years of relevant sales or delivery experience is preferred.
• Experience in FMCG, beverages, bottled water, food distribution, or home delivery services is an advantage.

• B2C Sales
• Route Sales
• Customer Service
• Home Delivery
• Safe Driving
• Cash Collection
• Time Management
• Physical Stamina
• Customer Retention
• Field Operations

• Bachelor’s degree in accounting or finance from a recognized university.
• 0 to 2 years of accounting experience in a commercial organization, preferably within FMCG or Manufacturing sectors.
• Meeting the minimum credit hours required for SOCPA (Saudi Organization for Certified Public Accountants) membership eligibility.

About the Role

Nice One is looking for a customer-centric and enthusiastic Sales Associate to join its retail team at its Hail branch. This role aims to drive in-store sales, deliver exceptional customer service, and support daily operations to achieve revenue targets and customer satisfaction. The ideal candidate will have a proactive approach to customer service and contribute to the overall store performance, with a passion for the retail and sales sector.

Key Tasks and Responsibilities

• Welcome and proactively engage with customers to identify their needs, effectively present products, explain their features, and suggest appropriate solutions to successfully complete sales.
• Achieve individual and store sales targets by focusing on conversion rates, increasing average transaction value, and maximizing units sold per purchase.
• Provide exceptional customer service by responding promptly to inquiries, professionally handling returns and complaints, and conducting necessary follow-ups to ensure customer satisfaction and encourage repeat visits.
• Maintain comprehensive and up-to-date product knowledge, including current promotions, pricing, and new arrivals, to facilitate sales and increase upselling opportunities.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support visual merchandising standards and product presentation by diligently restocking shelves, organizing displays, and ensuring the sales floor is clean, safe, and presentable at all times.
• Assist with inventory management tasks, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance sales skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events, fostering a positive and productive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines to ensure a safe and compliant work environment.

Qualifications and Requirements

• High school diploma or equivalent is required.
• At least one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Legal authorization to work in the Kingdom of Saudi Arabia is mandatory.

Required Skills

• Excellent verbal communication and active listening skills are essential for engaging with customers and building rapport.
• A strong customer-focused orientation with a commitment to delivering a positive and memorable shopping experience.
• Proficiency in basic arithmetic and cash handling, with ease in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, managing multiple customers simultaneously and prioritizing tasks efficiently.
• Team spirit and collaboration, with a willingness to support colleagues and store initiatives.
• Attention to detail, punctuality, and reliable attendance are expected.
• Flexibility to work various shifts, including weekends and holidays, as required by store operating schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is in Hail city, and the company is based in the Riyadh region of Saudi Arabia. The company is committed to creating an inclusive work environment and welcomes applications from all qualified candidates. Reasonable accommodations will be provided during the recruitment process upon request.