Call Center Agent📣 Job Ad

Join Our Team as a Call Center Agent!

At Haji Husein Alireza & Co. Ltd., we are committed to providing exceptional customer service. We are looking for a dedicated Call Center Agent to join our team in Jeddah, Makkah. In this role, you will play a vital role in addressing customer inquiries and ensuring satisfaction with our automotive products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Escalate complex issues to appropriate departments or supervisors as needed.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.

Qualifications:

• 0-2 years of experience in customer service, preferably in a call center environment.
• Experience in the automotive industry is a plus but not required.
• High school diploma or equivalent is mandatory; Associate's degree in Business, Customer Service, or related field is a plus.

We invite Saudi nationals to apply and join our legacy of excellence in providing quality products and services.

Join Element Materials Technology as a Business Development Manager!
Element offers an exciting opportunity for a Business Development Manager responsible for named accounts in a specific geographic area, focusing on expanding our sales within the building materials and testing industry. Your role will be crucial in pursuing sales opportunities and supporting strategic accounts to meet budget objectives.

Core Responsibilities:

• Maintain strong professional relationships with key decision makers in assigned accounts.
• Drive sales expansion by acquiring new clients and re-engaging dormant accounts.
• Analyze market intelligence to determine customer needs and identify early sales opportunities.
• Deliver business development presentations and negotiate business deals.
• Represent Element positively in the industry through participation in professional organizations.
• Prepare sales reports and presentations to monitor performance metrics.
• Collaborate closely with other sales roles and utilize technical support for maximum sales outcomes.
• Record activities in CRM accurately and participate actively in regular pipeline reviews.

Skills/Qualifications:

• 10 years experience in sales, preferably technical.
• Bachelor’s degree in Material Sciences is preferred.
• Experience in civil engineering and testing procedures.
• Proficient in Microsoft Applications (Dynamics AX and CRM, Word, Excel).
• Strong communication skills and the ability to maintain composure under pressure.
• Ability to travel up to 75% of the time.

This position is based in the Dammam Second Industrial Area, KSA. Join us in supporting our clients with our extensive service offerings while contributing to the growth of our organization.

Overview:
The Principal Legal Specialist focuses on commercial technology transactions, advising internal clients on a broad range of legal matters across the technology and telecommunications industries. This includes SaaS arrangements (acting for both vendor and purchaser), reseller contracts, strategic partnerships, product and intellectual property development, artificial intelligence (AI), cybersecurity, industrial IoT, connectivity, and related technology matters. The legal team manages legal and corporate governance matters for the Aramco Digital group.

Key Responsibilities:

• Advise on a wide spectrum of technology and telecommunications matters for Aramco Digital and its affiliates.
• Draft, review, and negotiate complex commercial agreements, including: SaaS agreements (vendor and purchaser side), cloud services agreements, customer services agreements for technology, cybersecurity, and connectivity services, reseller agreements, strategic partnership agreements, IP development and licensing arrangements, procurement agreements, NDAs and MoUs.
• Provide legal support in relation to: AI solutions, industrial IoT, telecommunications and satellite connectivity, cybersecurity, and platform and product development, operation, and orchestration.
• Identify and assess data privacy, data security, export control, and international trade compliance issues, and coordinate with subject matter experts as required.
• Advise on internal policies and governance frameworks.
• Support entity governance and board secretarial matters.
• Provide legal training and guidance to company personnel.
• Deliver general corporate and commercial legal advisory support as required.
• Provide concise, practical, and business-focused advice to internal stakeholders.

Qualifications:
Education:
- Bachelor’s Degree in Law (LLB or equivalent).
- Currently licensed, admitted to practice, and in good standing in a common law jurisdiction (*, United Kingdom or United States).

Experience:
- 6- 10 years of experience in a strong TMT-focused law firm and/or a large technology or telecommunications corporation.
- Technology and telecommunications sector experience, including Technology services, AI solutions, Telecoms and satellite connectivity, cybersecurity, platform and product development, operation, and orchestration.
- Extensive experience negotiating: SaaS and cloud agreements, Technology services agreements, reseller and strategic partnership agreements, IP development and licensing arrangements, procurement contracts, and NDAs and MoUs.
- General corporate law experience.
- Prior experience in entity governance and board secretarial matters.
- Knowledge and experience of applicable regulatory regimes in Saudi Arabia is preferred, including the Personal Data Protection Law, Cloud Computing Regulatory Framework, AI Ethics & Principles and applicable technology, telecommunications and security laws (including those of NCA, SDAIA, CST, and HCIS).

Skills & Competencies:
- Ability to identify privacy, security, export control, and trade compliance risks.
- Excellent negotiation, communication and stakeholder management skills.
- Proven ability to provide clear and concise advice to internal clients.
- Strong attention to detail with the ability to manage multiple projects efficiently in a fast-paced environment.