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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
انضم إلى شركة سابا الطبية كمدير خدمة العملاء!
نحن نبحث عن قائد فريق مركز الاتصال لضمان تقديم أفضل تجربة للعملاء. سيكون دورك هو التخطيط، والتوجيه، وتنسيق الأعمال لقسم خدمة العملاء، مع تطوير المعايير اللازمة لتلبية احتياجات العملاء وتوقعاتهم.
  • المسؤوليات والمهام:
  • إدارة قسم خدمة العملاء داخل المنشأة.
  • وضع سياسات ومعايير خدمة العملاء والإشراف على تنفيذها.
  • تحليل مصادر المشكلات المتكررة في خدمة العملاء وتحديد الحلول.
  • التعامل مع الشكاوى والاستعلامات وتصعيدها حسب الحاجة.
  • توجيه الفريق وتقديم الدعم اللازم لهم.
  • إعداد وتنفيذ استبيانات قياس مستوى رضا العملاء.
معلومات إضافية:
نوح العمل: 6 أيام في الأسبوع، وفترة العمل صباحية/مسائية.
المؤهلات المطلوبة:
- بكالوريوس في إدارة الأعمال، التسويق، خدمات العملاء، أو السكرتارية التنفيذية.
- خبرة عملية لا تقل عن سنة في مجال خدمة العملاء.
المهارات المطلوبة:
- إجادة برمجيات إدارة علاقات العملاء.
- القدرة على تحديد متطلبات العملاء وتحليل المشكلات بشكل متقدم.
- مهارات الإدارة والرد على استفسارات العملاء.
- إرضاء العملاء بفعالية.
اللغات:
- العربية: متقدم.
- الإنجليزية: متوسط.
إذا كنت تبحث عن تحدي جديد وترغب في تطوير مهاراتك في بيئة ديناميكية، قدم الآن!

Requirements

  • Females-only workplace
  • No experience required

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