img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Introduction: Join Al-Qimam Holding, a leader in the construction materials and logistics industry in the Kingdom of Saudi Arabia and the Gulf region, where we are looking for a Customer Service Representative for the Call Center. In this role, you will provide high-quality support to customers and ensure their satisfaction by effectively addressing their inquiries.

Job Description:
Your responsibilities will include:
- Handling customer inquiries and providing necessary support.
- Ensuring a positive experience for customers by promptly addressing concerns and resolving customer issues.
- Maintaining service standards and company values.
- Effectively using relevant computer and communication systems.

Qualifications:
- Strong customer service and support skills.
- Ability to enhance positive customer experience.
- Excellent interpersonal communication skills.
- Proficiency in both Arabic and English is preferred.
- Previous experience in a customer service or call center role is an advantage.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job Ad

SAN International Group | مجموعة سان العالمية

Full-time
Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities
  • Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
  • Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
  • Support customers throughout their journey, from initial contact to post-delivery assistance.
  • Handle customer feedback and complaints professionally, providing effective and timely solutions.
  • Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
  • Maintain accurate updates of customer and order data within internal systems.
  • Adhere to brand guidelines in tone of voice and communication style.
  • Escalate customer insights and recurring issues to management to help improve service quality.
  • Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements
  • Previous experience in customer service within branded environments or the retail sector.
  • Hands-on experience with WhatsApp Business and automated/chatbot systems.
  • Fast and accurate typing skills with clear and professional communication.
  • Solid understanding of shipping, delivery, and return procedures.
  • Strong communication skills with a customer-focused mindset.
  • Ability to work under pressure and manage priorities effectively.
  • Proficiency in computer usage and administrative systems.
  • Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have
  • Experience handling multiple brands simultaneously.
  • Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

breifcase2-5 years

locationJeddah

11 days ago