Customer Services Specialist📣 Job Ad

Join Extensya as a Customer Service Representative!

We are excited to announce an opportunity for a dedicated Customer Service Representative in our call center located in Jeddah. At Extensya, we pride ourselves on our commitment to customer satisfaction and operational excellence.

About the Role:
As a Customer Service Representative, you will play a critical role in enhancing our client's customer experience. You will be the primary point of contact, assisting customers with their inquiries and ensuring their needs are met promptly and professionally. Your ability to communicate in both Arabic and English will be essential in this versatile role.

Key Responsibilities:

• Handle customer inquiries effectively over the phone.
• Maintain a professional demeanor and cultivate relationships with clients.
• Work collaboratively in a team environment to meet service targets.
• Utilize basic computer skills to manage customer interactions.

Requirements:

• Proficient in English with the ability to communicate effectively in both Arabic and English.
• Willingness to work on a rotational weekly shift schedule.
• Availability to work 5 days a week.
• Basic computer skills required.

Work Environment:
This position is on-site at the company’s office in Jeddah, providing a professional work environment within the call center industry. If you are looking to grow in a dynamic and supportive setting, we invite you to apply and join our team at Extensya.

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join KONE as a Customer Care Agent!
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers, specializing in callouts, inbound customer queries, and outbound customer calls. The agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Responsibilities:

• Callout Handling: Manage various types of contacts including alarm calls, test calls, and customer calls. Provide safety instructions and ensure effective communication during emergencies.
• Inbound: Receive and resolve queries and complaints, following up internally as necessary. Communicate resolutions to customers.
• Outbound Handling: Conduct customer satisfaction surveys and support marketing initiatives.
• 24/7 Service Monitoring: Monitor and manage customer service operations, supporting the operations team with report preparation and data tracking.

Requirements:
- Bachelor or Diploma Degree holder.
- Minimum two years of customer service experience.
- Excellent communication skills in English and Arabic.
- Strong IT skills and stress tolerance.
- Highly motivated and organized self-starter with a focus on high customer service levels.

What we offer:
- A collaborative and dynamic team environment.
- Comprehensive learning and development programs.
- Opportunities for individual development, mentoring, and coaching.
- A culture of sustainability and innovation.