Host

Join Our Team as a Host/Hostess!
We are currently seeking dynamic and self-motivated Food & Beverage professionals eager to advance their careers in hospitality. At Rotana Hotels, as a Host / Hostess, you will be pivotal in providing an exceptional experience to our guests.

Key Responsibilities:

• Deliver consistently professional, friendly, warm, and engaging service.
• Welcome guests to the assigned outlet, escort them to their tables, and ensure they are attended to at all times.
• Manage outlet reservations and handle the reservation book expertly.
• Prepare the outlet for business, collaborating with the service team.
• Coordinate arrangements based on the floor plan for reservations and manage table allocations.
• Maintain cleanliness and order in the outlet and entrance area.
• Engage with guests to ensure their satisfaction during their visit.
• Have comprehensive knowledge of menus and promotions to assist guests effectively.
• Support in setting up the outlets database.

Qualifications:
Ideally, you should possess a diploma or degree in hospitality, with previous experience in the Food & Beverage sector within a hotel environment. You should demonstrate politeness and sophistication in dealing with guests, coupled with excellent command of the English language (both spoken and written). Multilingual abilities are an advantage.

Skills & Competencies:

• Excellent customer focus.
• Strong adaptability and teamwork spirit.
• Positive attitude, good grooming, and smart appearance.
• Ability to recognize differences and take responsibility.
• Willingness to exceed guests’ expectations.

If you are passionate about hospitality and customer service, we would love to meet you!

Key Responsibilities

• Greet guests warmly and professionally upon arrival

• Manage reservations, waiting lists, and guest flow

• Seat guests according to table availability and service standards

• Communicate clearly with the service and kitchen teams

• Maintain cleanliness and organization of the entrance and waiting area

• Handle guest inquiries and direct them appropriately

• Support the service team during peak hours when needed

Requirements

• Previous experience in hospitality is an advantage

• Good communication and interpersonal skills

• Presentable appearance and professional attitude

• Ability to stay calm and organized during busy periods

• Basic English communication (Arabic is a plus)

• Flexible to work shifts, weekends, and holidays

Join SWOT Hospitality as a Hostess!

SWOT Hospitality is a management and consulting company that strives to develop innovative concepts for the food and beverage industry. Our mission is to create distinct guest experiences and we are currently looking for a Hostess who will embody this spirit and commitment to exceptional service.

Role Overview:
As a Hostess, your primary responsibility will be to welcome guests with warmth and professionalism. You will be the first point of contact, managing reservations and seating arrangements while ensuring a clean and inviting environment. Your role is crucial in delivering a world-class guest experience, representing the high standards of SWOT Hospitality.

Responsibilities include:

• Greeting guests and managing the welcome experience.
• Handling reservation systems and addressing guest inquiries.
• Coordinating with the service team to provide efficient and exceptional service.
• Maintaining cleanliness and ambiance in the dining area.

Qualifications:

• Strong interpersonal skills and friendly communication.
• Organizational skills for managing reservations.
• Attention to detail in maintaining hospitality standards.
• Professionalism in handling guest inquiries and resolving issues.
• English proficiency; knowledge of additional languages is a plus.
• Experience in hospitality or customer service is advantageous, but not required.
• Flexible schedule for evenings, weekends, and holidays.

Join us in shaping memorable dining experiences and be a part of our exciting journey at SWOT Hospitality!