About the Role
Kerten Hospitality (KH) is seeking an experienced IT Manager to join The House Hotel, Jeddah King Road. KH operates as an end-to-end lifestyle hospitality provider, focused on creating unique destinations and communities with a commitment to sustainability. The House Hotel Jeddah King Road is designed as a contemporary urban retreat, blending coastal influences with modern hospitality, featuring 129 rooms and a signature restaurant. Located in Jeddah, Saudi Arabia, the hotel is situated in a prime area known for its blend of heritage and contemporary experiences.
As the IT Manager, you will be responsible for ensuring the effective operation and security of the hotel's technology infrastructure. This role requires a proactive individual with a comprehensive understanding of IT systems, cybersecurity, and a dedication to delivering high standards of service within the hospitality sector. You will play a key role in managing IT projects, supporting staff, and maintaining optimal technological performance.
Key Responsibilities
- Manage and maintain the hotel's IT infrastructure, including networks, servers, computers, and software systems.
- Ensure the smooth operation of critical hotel systems such as Property Management Systems (PMS), Point of Sale (POS), and other essential business applications.
- Lead IT support activities, ensuring the timely and effective resolution of all technical issues faced by hotel staff.
- Monitor and maintain robust cybersecurity measures, data protection protocols, backup systems, and disaster recovery plans to safeguard hotel data and operations.
- Plan, implement, and oversee system upgrades, technology projects, and infrastructure improvements to enhance efficiency and performance.
- Manage relationships with IT vendors and service providers, overseeing technology-related contracts and agreements.
- Maintain an accurate IT asset inventory and oversee the procurement process for both hardware and software.
- Ensure strict compliance with company IT policies and security standards across all hotel operations.
- Provide comprehensive training and ongoing support to staff on IT systems and best practices to foster a technologically proficient environment.
Qualifications and Requirements
- Minimum of 3 to 5 years of relevant IT experience, with a preference for experience within the hospitality industry.
- Proven ability to manage IT projects, vendors, and budgets effectively.
- Strong problem-solving, organizational, and communication skills are essential for this role.
- Demonstrated leadership skills with the ability to manage and support an IT team.
- Fluency in both English and Arabic is required.
Required Skills
- IT infrastructure management
- Network management
- Server management
- Computer systems management
- Software systems management
- Property Management Systems (PMS)
- Point of Sale (POS) systems
- Business applications
- IT support
- Cybersecurity
- Data protection
- Backup systems
- Disaster recovery systems
- System upgrades
- Technology project management
- Infrastructure improvements
- IT vendor management
- IT asset inventory management
- Hardware procurement
- Software procurement
- IT policy compliance
- Security standards adherence
- IT staff training
- Problem-solving
- Organizational skills
- Communication skills
- Leadership skills
- Team management
- Knowledge of networks, servers, and operating systems
- Familiarity with IT within the hospitality industry
Work Environment and Location
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. You will be joining Kerten Hospitality, an organization that values Connection, Curation, Innovation, and Leading the Way. The role offers opportunities for career growth within an inclusive work environment.
about 1 hour ago
