Quality Specialist📣 Job Ad

About the Role

Fakeeh Care Group is seeking a dedicated Quality Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring the highest standards of quality and compliance within the organization's Emergency Medical Services (EMS) operations. The role focuses on aligning policies, procedures, and practices with international accreditation standards and driving continuous improvement in patient care and safety.

Key Responsibilities

• Ensure Emergency Medical Services (EMS) policies and procedures align with requirements from international accreditation bodies such as JCIA, ACHS, and ABBA's.
• Conduct regular gap analyses against accreditation standards and develop comprehensive action plans for compliance.
• Coordinate all readiness activities for accreditation surveys, including documentation, staff preparation, and evidence collection.
• Maintain up-to-date knowledge of evolving accreditation standards and regulatory requirements applicable to EMS.
• Draft, revise, and implement policies, procedures, and clinical guidelines in collaboration with EMS leadership.
• Ensure all documentation is standardized, properly formatted, version-controlled, and accessible to relevant personnel.
• Provide training and orientation to staff on updated or new policies and procedures.
• Perform qualitative reviews of documentation within the Electronic Medical Record (EMR) system to ensure adherence to proper documentation practices across Fakeeh Health Care facilities, in compliance with clinical documentation policy.
• Conduct regular quality audits on EMS operations, clinical documentation, and patient safety practices.
• Track key performance indicators (KPIs) related to EMS quality and safety, identify non-conformities, and collaborate with departments to implement corrective and preventive actions.
• Generate and analyze monthly audit reports, identifying discrepancies and areas for improvement, for both internal Fakeeh Health Care facility standards and external regulatory requirements.
• Communicate audit findings and recommendations to Quality Risk Management (QRM), Chief Medical Officer (CMO), and other relevant leadership, suggesting actionable improvements.
• Act as a contributing member of selected organizational committees.
• Participate in the validation process of new KPIs and collect manually collected KPIs from assigned end-users.
• Continuously monitor the privacy and confidentiality of patient documents and information throughout Fakeeh Health Care Group.
• Monitor incident reports, near-misses, and adverse events, ensuring timely follow-up and reporting within the OVR system.
• Support root cause analysis (RCA) investigations and recommend system improvements to prevent incident recurrence.
• Promote a safety culture among EMS staff through education and engagement.
• Collect, analyze, and present quality data, trends, and dashboards to support management decision-making.
• Prepare and submit regular quality and compliance reports to the Quality Manager and senior leadership.
• Support research and benchmarking activities aimed at enhancing EMS quality improvement initiatives.
• Contribute to educational initiatives focused on audit processes, quality standards, and regulatory compliance.
• Conduct workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements.
• Facilitate ongoing professional development to keep staff updated on healthcare quality management and audit techniques.

Qualifications and Requirements

• A minimum of 3 years of experience in the healthcare field.
• At least 2 years of experience specifically within a Quality Risk Management (QRM) department in a large healthcare facility.
• A Bachelor's degree in a healthcare field is preferred, ideally an Emergency Medical Services degree.
• Possession of a CPHQ certification or higher is highly desirable.
• Excellent command of both oral and written English and Arabic languages.

Required Skills

• Commitment to enhancing service quality and organizational standards.
• Ability to manage high-pressure situations effectively.
• Proactive approach to taking ownership of duties and organizational goals, with the ability to resolve issues independently.
• Effective collaboration skills to achieve shared objectives.
• Responsiveness to changing environments and adeptness in managing transitions.
• Dedication to ensuring superior service delivery to enhance patient satisfaction.
• A deep understanding of job responsibilities and their broader organizational impact.
• Proficiency in improvement methods and processes.
• Skilled in data aggregation, validation, and analysis.
• Expertise in risk identification and management.

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience, with a specific emphasis on quality management within the healthcare sector.