Receptionist

in Lounge

29 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Fayha, Jeddah

We are looking for a professional receptionist to join our team, who will be responsible for welcoming visitors and clients in a professional and courteous manner, answering phone inquiries, and directing calls to the appropriate departments, in addition to organizing appointments and managing internal and external correspondence. This position requires excellent communication skills in both Arabic and English, and managing social media programs Snap, TikTok, Instagram, and content creation. The ideal candidate should have a professional appearance and a friendly personality, with the ability to work under pressure and handle multiple tasks efficiently.

Requirements

No experience required
Beginner in English

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Receptionist

📣 Job Ad

Hilton

Full-time

Join Our Team as a Receptionist at Hilton!

Are you passionate about delivering exceptional customer service? At Hilton, we are seeking a Receptionist who will contribute to creating outstanding experiences for our guests from check-in through check-out.

Key Responsibilities:

Provide reception services for guests, ensuring a warm welcome and efficient check-in/check-out process.
Manage guest queries and ensure timely resolution.
Conduct audits as required and keep management informed of guest feedback.
Sustain high levels of customer service consistently.
Participate in training and assist with the development of front office team members.
Have a thorough understanding of hotel room categories, rates, packages, and promotions.
Optimize room occupancy through effective up-selling techniques.
Adhere to financial procedures regarding currency and payment acceptance.
Follow hotel policies on security, fire regulations, and health and safety.
Assist other departments when necessary.

Requirements:

Previous experience in a customer-focused role.
High school diploma or equivalent.
Positive attitude and excellent communication skills.
Strong commitment to high-quality customer service.
Good grooming standards.
Ability to work independently and as part of a team.
Competent IT skills.

Preferred Experience:

Experience in cash handling.

About Hilton:
Hilton is the leading global hospitality company with an impressive portfolio of brands. We are dedicated to providing exceptional guest experiences and nurturing our team members to create a bright future in hospitality together.

2-5 years

Jeddah

20 days ago

Receptionist

SO beauty salon

Full-time

 To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
 To ensure the salon is ready at the start of each day and all bookings are checked in advance
 Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
 To make bookings smartly and to understand in detail of skills sets of each technician/stylist
 Record reservations and manage the appointment schedule
 Conduct confirmation calls
 To pamper and look after guests within the salon.
 Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
 To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
 To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
 Monitoring and record keeping of treatment timing of the technicians
 Assisting supervisor/ manager in monitoring staff grooming and appearance
 Acquire and maintain an excellent working knowledge of the computer and booking system
 Create content, taking photographs, videos for company Social Media channels as per instructions from management
 Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
 Responsible for cash sales and following proper cash handling procedures
 Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
 Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
 Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
 Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
 Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
 Monitor quality of the interior of salon, report any
maintenance issues to the manager
 Effectively communicate with all employees within the salon
and be of support to their roles
 Ensure the Hostess area is clean and presentable at all times
 Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
To ensure the salon is ready at the start of each day and all bookings are checked in advance
Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
To make bookings smartly and to understand in detail of skills sets of each technician/stylist
Record reservations and manage the appointment schedule
Conduct confirmation calls
To pamper and look after guests within the salon.
Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
Monitoring and record keeping of treatment timing of the technicians
Assisting supervisor/ manager in monitoring staff grooming and appearance
Acquire and maintain an excellent working knowledge of the computer and booking system
Create content, taking photographs, videos for company Social Media channels as per instructions from management
Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
Responsible for cash sales and following proper cash handling procedures
Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
Monitor quality of the interior of salon, report any maintenance issues to the manager
Effectively communicate with all employees within the salon and be of support to their roles
Ensure the Hostess area is clean and presentable at all times
Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
Business Administration/Personal Assistant/Secretary Certificate an advantage
Sales and/or customer service training an advantage
English required
One year Salon Hostess experience in an international standard spa