Receptionist

in Lounge

9 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Fayha, Jeddah

We are looking for a professional receptionist to join our team, who will be responsible for welcoming visitors and clients in a professional and courteous manner, answering phone inquiries, and directing calls to the appropriate departments, in addition to organizing appointments and managing internal and external correspondence. This position requires excellent communication skills in both Arabic and English, and managing social media programs Snap, TikTok, Instagram, and content creation. The ideal candidate should have a professional appearance and a friendly personality, with the ability to work under pressure and handle multiple tasks efficiently.

Requirements

No experience required
Beginner in English

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 To ensure the salon is ready at the start of each day and all bookings are checked in advance
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 Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
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 To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
 Monitoring and record keeping of treatment timing of the technicians
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 Acquire and maintain an excellent working knowledge of the computer and booking system
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 Responsible for cash sales and following proper cash handling procedures
 Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
 Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
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 Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
 Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
 Monitor quality of the interior of salon, report any
maintenance issues to the manager
 Effectively communicate with all employees within the salon
and be of support to their roles
 Ensure the Hostess area is clean and presentable at all times
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To ensure the salon is ready at the start of each day and all bookings are checked in advance
Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
To make bookings smartly and to understand in detail of skills sets of each technician/stylist
Record reservations and manage the appointment schedule
Conduct confirmation calls
To pamper and look after guests within the salon.
Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
Monitoring and record keeping of treatment timing of the technicians
Assisting supervisor/ manager in monitoring staff grooming and appearance
Acquire and maintain an excellent working knowledge of the computer and booking system
Create content, taking photographs, videos for company Social Media channels as per instructions from management
Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
Responsible for cash sales and following proper cash handling procedures
Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
Monitor quality of the interior of salon, report any maintenance issues to the manager
Effectively communicate with all employees within the salon and be of support to their roles
Ensure the Hostess area is clean and presentable at all times
Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
Business Administration/Personal Assistant/Secretary Certificate an advantage
Sales and/or customer service training an advantage
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