Receptionist📣 Job Ad

in Business Professional Services

24 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Receptionist Job
The receptionist job is one of the vital jobs in any institution, as it plays a pivotal role in creating a positive impression of the company. You will have the opportunity to work in a dynamic and exciting environment, where you will interact with customers and visitors, contributing to enhancing the customer experience. You will acquire multiple skills through dealing with various situations, helping you develop yourself in communication and time management fields.

Responsibilities:

Welcoming visitors and clients in a professional manner, contributing to creating a positive first impression of the company.
Effectively managing incoming and outgoing phone calls, ensuring they are directed to the relevant departments.
Organizing appointments and meetings, using tools such as Google Calendar or Microsoft to coordinate appointments effectively.
Providing general administrative support, including preparing documents and reports, facilitating daily workflow.
Handling customer inquiries and resolving issues quickly and effectively, enhancing customer satisfaction.
Coordinating incoming and outgoing shipments and packages, ensuring that orders are processed accurately.
Assisting in organizing internal and external events, contributing to enhancing the company's image.
Keeping the reception area tidy and organized, reflecting the professionalism of the company.
Collaborating with other teams to ensure smooth workflow, enhancing cooperation among different departments.

Skills:

Effective communication skills, helping improve the customer experience.
Excellent time management, contributing to effective task organization.
Basic computer skills, including using Microsoft Office programs.
Ability to handle pressure, helping maintain high performance in fast-paced environments.
Problem-solving skills, enabling effective handling of challenges.
Ability to work in a team, enhancing cooperation among colleagues.
Excellent customer service skills, contributing to enhancing customer loyalty.

Requirements

Requires 2-5 Years experience

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Join Our Team as a Receptionist at Hilton!

Are you passionate about delivering exceptional customer service? At Hilton, we are seeking a Receptionist who will contribute to creating outstanding experiences for our guests from check-in through check-out.

Key Responsibilities:

Provide reception services for guests, ensuring a warm welcome and efficient check-in/check-out process.
Manage guest queries and ensure timely resolution.
Conduct audits as required and keep management informed of guest feedback.
Sustain high levels of customer service consistently.
Participate in training and assist with the development of front office team members.
Have a thorough understanding of hotel room categories, rates, packages, and promotions.
Optimize room occupancy through effective up-selling techniques.
Adhere to financial procedures regarding currency and payment acceptance.
Follow hotel policies on security, fire regulations, and health and safety.
Assist other departments when necessary.

Requirements:

Previous experience in a customer-focused role.
High school diploma or equivalent.
Positive attitude and excellent communication skills.
Strong commitment to high-quality customer service.
Good grooming standards.
Ability to work independently and as part of a team.
Competent IT skills.

Preferred Experience:

Experience in cash handling.

About Hilton:
Hilton is the leading global hospitality company with an impressive portfolio of brands. We are dedicated to providing exceptional guest experiences and nurturing our team members to create a bright future in hospitality together.

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 To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
 To ensure the salon is ready at the start of each day and all bookings are checked in advance
 Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
 To make bookings smartly and to understand in detail of skills sets of each technician/stylist
 Record reservations and manage the appointment schedule
 Conduct confirmation calls
 To pamper and look after guests within the salon.
 Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
 To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
 To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
 Monitoring and record keeping of treatment timing of the technicians
 Assisting supervisor/ manager in monitoring staff grooming and appearance
 Acquire and maintain an excellent working knowledge of the computer and booking system
 Create content, taking photographs, videos for company Social Media channels as per instructions from management
 Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
 Responsible for cash sales and following proper cash handling procedures
 Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
 Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
 Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
 Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
 Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
 Monitor quality of the interior of salon, report any
maintenance issues to the manager
 Effectively communicate with all employees within the salon
and be of support to their roles
 Ensure the Hostess area is clean and presentable at all times
 Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
To ensure the salon is ready at the start of each day and all bookings are checked in advance
Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
To make bookings smartly and to understand in detail of skills sets of each technician/stylist
Record reservations and manage the appointment schedule
Conduct confirmation calls
To pamper and look after guests within the salon.
Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
Monitoring and record keeping of treatment timing of the technicians
Assisting supervisor/ manager in monitoring staff grooming and appearance
Acquire and maintain an excellent working knowledge of the computer and booking system
Create content, taking photographs, videos for company Social Media channels as per instructions from management
Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
Responsible for cash sales and following proper cash handling procedures
Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
Monitor quality of the interior of salon, report any maintenance issues to the manager
Effectively communicate with all employees within the salon and be of support to their roles
Ensure the Hostess area is clean and presentable at all times
Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
Business Administration/Personal Assistant/Secretary Certificate an advantage
Sales and/or customer service training an advantage
English required
One year Salon Hostess experience in an international standard spa

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Ash Shati, Jeddah

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Rixos Hotels

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Join Us at Rixos Hotels!
As a SPA Receptionist, you will play a crucial role in delivering exceptional guest experiences at our luxurious resort. Founded in 2000, Rixos is known for its pioneering ‘ALL Inclusive, ALL Exclusive’ concept and world-class hospitality. We invite you to be part of our journey towards excellence!

Key Responsibilities:

Ensure retail displays are clean, attractive, and well-stocked.
Stay updated with guest service results and make improvements as necessary.
Send confirmation letters to guests regarding their requested services.
Maintain thorough knowledge of all well-being services and other amenities offered by the hotel.
Notify the Manager of any guest complaints immediately.
Proactively suggest improvements, expansions, or creation of new services.
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Qualifications:
You should possess a High School diploma or higher, with a minimum of 1 year of experience in a similar position, preferably within the hospitality industry. Join us and contribute to our mission of providing outstanding service in a luxurious setting!

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