Reservations Agent

• Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).

• Excellent command of English (reading, writing, and speaking).

• Ability to work under pressure and collaborate effectively within a team.

• Punctual, reliable, and committed to professional responsibilities.

• Handle all reservation enquiries via phone, email, and online with professionalism.
• Convert enquiries into bookings with personalized recommendations.
• Maintain accurate guest profiles, capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for operational efficiency.
• Manage room allocations and special requests attentively.
• Support VIP bookings with bespoke arrangements.
• Process payments and handle billing information.
• Respond to guest inquiries about rates and availability.
• Promote upselling opportunities like room upgrades.
• Ensure accuracy of reservations in the PMS and booking systems.
• Assist with group reservations as needed.
• Resolve booking issues with discretion.

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services.
• Proficiency in reservation and property management systems.
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts and weekends.

📢 Job Opening: Content CreatorWe are hiring a Content Creator to join our team.

Responsibilities:

• Create engaging social media content (photos/videos)
• Develop creative ideas and scripts
• Stay updated with trends
• Collaborate with the marketing team

Requirements:

• Experience in content creation or social media
• Basic editing skills
• Creative and trend-aware mindset

📩 Send your CV + portfolio to: [atheer.Alshehri ************]