Reservations Agent📣 Job Ad

in Fairmont Hotels & Resorts

1 day ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Join the Luxury World of Hospitality
We invite you to join Makkah Clock Royal Tower, a Fairmont Hotel, as our new Reservations Agent. This unique hotel, located steps away from the Masjid Al Haraam, sets the standard for luxury hospitality.

Key Responsibilities:

Handle all reservation enquiries via phone, email, and online with professionalism.
Convert enquiries into bookings with personalized recommendations.
Maintain accurate guest profiles, capturing preferences and requests.
Coordinate with Front Office, Sales, and Revenue teams for operational efficiency.
Manage room allocations and special requests attentively.
Support VIP bookings with bespoke arrangements.
Process payments and handle billing information.
Respond to guest inquiries about rates and availability.
Promote upselling opportunities like room upgrades.
Ensure accuracy of reservations in the PMS and booking systems.
Assist with group reservations as needed.
Resolve booking issues with discretion.

Qualifications:

Bachelor’s degree in Hospitality Management or related field.
Previous experience in Reservations or Guest Services.
Proficiency in reservation and property management systems.
Excellent verbal and written communication skills.
Strong customer service and sales skills.
High attention to detail.
Ability to multitask in a fast-paced environment.
Flexibility to work shifts and weekends.

Requirements

Requires 2-5 Years experience

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