Reservations Agent📣 Job Ad

in Shangri-la Group

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Join the Shangri-La Jeddah Team as a Reservation Agent!
Become part of a prestigious hotel that sets a new standard for luxury along the beautiful Jeddah Waterfront. As a Reservation Agent, you will play a critical role in providing the highest level of service to enhance customer satisfaction while optimizing booking opportunities.

Responsibilities:

You will master our room product, understanding its layout, attributes, benefits, and amenities.
Communicate hotel rate structures and highlight the unique values of our offers during the selling process.
Promote the facilities and services of the hotel and stay informed about new developments.
Handle incoming reservation requests, confirming bookings based on our Availability, Rates & Inventory strategy.
Provide prompt responses to all inquiries to ensure customer satisfaction.

Qualifications:

At least 1 year of working experience in a hotel.
Fluency in English and Arabic is essential.
Proficient in Microsoft Office programs (Excel and Word).
Strong attention to detail and a passion for delivering great customer service.
Excellent communication skills and a professional telephone manner.
Flexibility in covering different shifts is required.
A collegiate-level degree is preferred.
Experience in a Reservations environment is an advantage.

Why Join Us?
We offer a workplace that values passion and supports personal growth, structured pathways for learning and development, competitive benefits, recognition programs, and team dynamics that promote diversity and inclusion. If you're ready to join a dynamic team that offers real opportunities for advancement, we want to hear from you!

Requirements

Requires 2-5 Years experience

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