Reservations Agent📣 Job Ad

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Rosewood Jeddah as a Reservation Agent!
As a vital member of our Sales & Marketing department, you will play a key role in ensuring guests receive a seamless and professional experience right from their initial reservation.

Your Responsibilities Include:

• Maintain high personal hygiene and cleanliness standards at all times.
• Respond promptly to guest needs and provide exceptional service.
• Achieve the highest possible occupancy rates by upselling our guest rooms and hotel services.
• Collaborate with team members and selflessly assist in achieving departmental and hotel-wide revenue goals.
• Ensure accurate handling of individual and group guest reservations, adhering to our Standard Operating Procedures.
• Record daily statistics and update guest requirements as per policy.
• Build positive relationships with regular guests, enhancing their experience and encouraging repeat visits.

About Us:
Located along the picturesque Corniche in Jeddah, the Rosewood Jeddah offers a unique blend of modern luxury and rich cultural heritage. With breathtaking views of the Red Sea, it is renowned for its unparalleled service and elegant accommodations, making it a premier choice for both business and leisure travelers.