Call Center Manager📣 Job Ad

Join Hilton as a Sales Manager!
As a Sales Manager at Hilton, you will play a vital role in analyzing local market trends and competitor activity to ensure that our hotel remains a leader in the marketplace. Your primary focus will be on developing future and repeat business.

Key Responsibilities:

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and drive business into our hotel, enhancing market and customer share across all revenue streams.
• Negotiate room rates and packages with corporate clients.
• Create and implement innovative local marketing strategies, including social media outreach.
• Prepare hotel contracts in accordance with current business and pricing conditions.
• Coordinate with various hotel departments to enhance guest experience and establish comprehensive sales programs.
• Attendance at sales events when required.
• Generate accurate and timely reports for the Sales Director and senior management.
• Answer customer inquiries in a prompt and professional manner.
• Manage staff performance in line with company policies.
• Recruit, manage, train, and develop the Sales team.

Qualifications:

• Positive attitude with strong communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• Flexibility to adapt to varying work situations.
• Ability to work efficiently under pressure and take the initiative.
• Proven experience in a sales role.

Desirable Skills:

• Knowledge of the local market and hospitality industry.
• Passion for sales with a track record of achieving targets.
• A degree-level qualification in a relevant field.

Become part of Hilton's team and contribute to our tradition of providing exceptional guest experiences!

Join Hilton as a Receptionist!
At Hilton, we're dedicated to providing exceptional guest experiences and we're looking for a Receptionist to join our team at DoubleTree by Hilton Madinah Gate. As a Receptionist, you will be the face of our hotel and will play a key role in ensuring our guests have a memorable stay.

Responsibilities:

• Provide reception services for guests, ensuring a seamless experience from check-in to check-out.
• Handle guest queries timely and effectively to achieve positive outcomes.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Demonstrate a high level of customer service and adhere to hotel policies.
• Contribute to training efforts for Night Team and other team members.
• Maximize room occupancy and use upselling techniques.
• Comply with security, fire regulations, and health and safety legislation.

Requirements:

• Previous experience in a customer-focused industry.
• Completion of high school certificate or equivalent.
• Strong communication skills and positive attitude.
• Commitment to high customer service standards.
• Ability to work independently and as part of a team.

Desirable:

• Experience in cash handling.

Embrace the opportunity to work with one of the world’s leading hospitality brands. Join Hilton and help us deliver remarkable experiences to our guests every day!

Join Emdad By Elm as a Customer Service Specialist!
As a pivotal mid-career role, you will enhance customer satisfaction and loyalty by delivering outstanding service to clients. This position prioritizes establishing a warm and professional environment to ensure customers receive comprehensive support and accurate information.

Key Responsibilities:

• Greet customers warmly and professionally, establishing a lasting positive impression.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information.
• Guide customers in exploring the organization’s offerings that meet their needs.
• Resolve customer issues swiftly, ensuring high standards of satisfaction.
• Prepare basic reports in Excel to track inquiries and performance metrics.
• Develop visually engaging PowerPoint presentations for internal teams and customers.
• Collaborate with team members to refine service protocols and share insights.
• Maintain an organized workspace that reflects the organization’s brand.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions for professional development.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Strong Microsoft Excel proficiency, including advanced functions.
• Extensive knowledge of Microsoft PowerPoint for developing presentations.
• Excellent verbal and written communication skills.
• Proven track record of managing customer relationships effectively.
• Ability to work independently and collaboratively.
• Organizational skills for task prioritization in a fast-paced environment.
• Understanding of customer service best practices.
• Demonstrated professionalism and adaptability.
• Strong analytical skills for data-informed decision making.