Customer Services Specialist📣 Job Ad

About the Role:
The Service Customer Specialist is a vital mid-career professional dedicated to enhancing customer satisfaction and loyalty through exemplary service delivery. This role is pivotal in creating a welcoming and professional atmosphere for clients visiting the organization, ensuring they receive comprehensive support, informed guidance, and reliable information about our services.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Assist customers in exploring and utilizing the organization’s offerings that meet their specific needs and requests.
• Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
• Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
• Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
• Maintain an organized workspace that embodies the organization's branding and commitment to outstanding customer focus.
• Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
• Actively participate in training sessions and professional development.

Job Requirements:

• Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
• Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
• Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
• Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
• Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
• Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
• Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
• Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
• Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
• Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
• Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
• Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
• Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Join Hilton as a Sales Manager!
As a Sales Manager at Hilton, you will play a vital role in analyzing local market trends and competitor activity to ensure that our hotel remains a leader in the marketplace. Your primary focus will be on developing future and repeat business.

Key Responsibilities:

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and drive business into our hotel, enhancing market and customer share across all revenue streams.
• Negotiate room rates and packages with corporate clients.
• Create and implement innovative local marketing strategies, including social media outreach.
• Prepare hotel contracts in accordance with current business and pricing conditions.
• Coordinate with various hotel departments to enhance guest experience and establish comprehensive sales programs.
• Attendance at sales events when required.
• Generate accurate and timely reports for the Sales Director and senior management.
• Answer customer inquiries in a prompt and professional manner.
• Manage staff performance in line with company policies.
• Recruit, manage, train, and develop the Sales team.

Qualifications:

• Positive attitude with strong communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• Flexibility to adapt to varying work situations.
• Ability to work efficiently under pressure and take the initiative.
• Proven experience in a sales role.

Desirable Skills:

• Knowledge of the local market and hospitality industry.
• Passion for sales with a track record of achieving targets.
• A degree-level qualification in a relevant field.

Become part of Hilton's team and contribute to our tradition of providing exceptional guest experiences!