Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
As a pivotal mid-career role, you will enhance customer satisfaction and loyalty by delivering outstanding service to clients. This position prioritizes establishing a warm and professional environment to ensure customers receive comprehensive support and accurate information.

Key Responsibilities:

• Greet customers warmly and professionally, establishing a lasting positive impression.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information.
• Guide customers in exploring the organization’s offerings that meet their needs.
• Resolve customer issues swiftly, ensuring high standards of satisfaction.
• Prepare basic reports in Excel to track inquiries and performance metrics.
• Develop visually engaging PowerPoint presentations for internal teams and customers.
• Collaborate with team members to refine service protocols and share insights.
• Maintain an organized workspace that reflects the organization’s brand.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions for professional development.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Strong Microsoft Excel proficiency, including advanced functions.
• Extensive knowledge of Microsoft PowerPoint for developing presentations.
• Excellent verbal and written communication skills.
• Proven track record of managing customer relationships effectively.
• Ability to work independently and collaboratively.
• Organizational skills for task prioritization in a fast-paced environment.
• Understanding of customer service best practices.
• Demonstrated professionalism and adaptability.
• Strong analytical skills for data-informed decision making.

About the Role:
The Service Customer Specialist is a vital mid-career professional dedicated to enhancing customer satisfaction and loyalty through exemplary service delivery. This role is pivotal in creating a welcoming and professional atmosphere for clients visiting the organization, ensuring they receive comprehensive support, informed guidance, and reliable information about our services.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Assist customers in exploring and utilizing the organization’s offerings that meet their specific needs and requests.
• Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
• Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
• Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
• Maintain an organized workspace that embodies the organization's branding and commitment to outstanding customer focus.
• Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
• Actively participate in training sessions and professional development.

Job Requirements:

• Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
• Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
• Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
• Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
• Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
• Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
• Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
• Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
• Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
• Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
• Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
• Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
• Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.

Join the Fairmont Hotels & Resorts family as a Butler!
Located in the magnificent Makkah Clock Royal Tower, A Fairmont Hotel, this role offers you the chance to provide top-tier service to our esteemed guests. You will play a vital role in ensuring that all guests receive courteous, proactive, and personalized service, while maintaining the luxurious atmosphere that Fairmont is known for.

Key Responsibilities:

• Ensure prompt and courteous service to guests at all times.
• Clean and maintain all butler areas, including rooms and pantries.
• Check expiry dates of perishables and manage resources efficiently.
• Liaise with Private Dining to ensure guest preferences are met.
• Maintain high standards of appearance and discipline.
• Manage guest supplies carefully.
• Upsell hotel products tactfully.
• Take special care of long-staying and occasion-celebrating guests.
• Communicate effectively with the Resident Service Manager and team.
• Report maintenance faults in guest rooms promptly.

Qualifications:

• At least 3 years of experience in a similar role within a luxury hotel environment.
• Good organizational and guest engagement skills.
• Ability to manage a multi-cultural workforce.
• Knowledge of Housekeeping Operations and Opera Property Management System is preferred.
• Post-Secondary education is a plus.

Why work for Fairmont?
At Fairmont, we believe that every moment in a guest's journey should be memorable. Join us and be part of a team that nurtures individuality and inspires guests to explore the beauty of our hotels and their destinations. Discover limitless possibilities and start your journey today!