Customer Services Manager📣 Job Ad

Join SAUR as a Customer Service Manager!
SAUR is a leading company in water and essential services, passionate about protecting the environment in the areas we serve. We are currently seeking a qualified and experienced Customer Service Manager to lead our operations in Madinah, KSA.

Responsibilities:

• Report functionally to the Customer Services Director, coordinating closely with Operations & Maintenance (O&M) directors and staff.
• Organize and manage all Customer Services activities at the Madinah and Tabuk branches.
• Ensure systematic implementation of customer service processes, both in front and back office.
• Support the organization in reaching contractual targets and adhering to international standards.
• Maintain collaboration with other departments, especially O&M, for optimal working relations.
• Review staff capacity and assist in training and development program preparation.
• Consult with the ICT Manager to review and update customer data and records.
• Develop customer water awareness through demand management strategies.
• Implement new connections procedures and revenue metering strategies.
• Review existing customer service methods and practices to identify areas for improvement.

Requirements:

• Minimum 15 years of experience in a customer service management role.
• Experience in the water sector is essential.
• Fluency in English is required.

Benefits:

• Competitive salary package.
• Opportunities for career advancement.
• A friendly and dynamic working environment.

At SAUR, we are dedicated to diversity and equal opportunities, ensuring that all candidates have an equal chance to apply. We welcome applicants from all backgrounds without discrimination.