Quality Specialist📣 Job Ad

in Emdad By Elm

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Madinah

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

Conduct regular call monitoring and evaluate employee performance.
Prepare quality reports and provide constructive feedback to relevant teams.
Collaborate with operations and training teams to improve customer experience.
Ensure compliance with organizational standards and quality policies.
Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

Bachelor’s degree in Business Administration, Quality Management, or a related field.
2 to 4 years of practical experience in contact centers or quality monitoring.
Solid knowledge of contact center systems and applications such as CRM and call recording tools.

Requirements

Requires 2-5 Years experience

Similar Jobs

Barista

Dice Company

We are looking for a team to build a family to push the business Farther

2-5 years

Islamic University of Madinah, Medina

Project Coordinator

Al-Sawab Commercial Company

Join Our Team as an AI Project Coordinator
Al-Sawab Commercial Company is a leader in delivering cost-effective solutions through advanced technology and innovative strategies. We are committed to meeting client needs with state-of-the-art approaches that ensure efficiency and value. Our drive for excellence allows us to continuously enhance our offerings and exceed customer expectations.

Role Overview
We are looking for a motivated AI Project Coordinator to join our dynamic team! If you have a passion for artificial intelligence, project management, and driving innovation from concept to delivery, we would love to meet you.

Responsibilities

Coordinate AI-related projects from planning to execution.
Communicate effectively with cross-functional teams and clients.
Track progress, timelines, and deliverables.
Support documentation and reporting processes.

Requirements

Background in IT, computer science, or project management.
Strong organizational and communication skills.
Interest or experience in AI technologies.

0-1 years

Madinah

Sales Specialist

qlub

Join Qlub as a Sales Executive!
Qlub is at the forefront of revolutionizing the dining experience with rapid, hassle-free payment solutions. Our innovative technology allows customers to pay in seconds by simply scanning a QR code, eliminating the need for app downloads. As we continue to expand, we are looking for a dedicated Sales Executive to help us grow and enhance our partnerships with restaurants.

The Role:
As a Sales Executive, you will:

Identify and reach out to potential restaurant partners.
Promote Qlub's payment solutions and negotiate contracts.
Build and maintain strong relationships with clients.
Prepare sales reports and forecasts for management.
Stay updated on industry trends to identify growth opportunities.

Qualifications:
The ideal candidate will possess:

A relevant business degree.
Fluency in English.
Understanding of the Food and Beverage market.
Experience in sales and business development.
A strong entrepreneurial spirit and ability to work independently.

What We Offer:
Be part of a dynamic, fast-paced environment with growth opportunities. Collaborate with motivated professionals passionate about enhancing the customer experience in the restaurant industry.

If you are excited about this opportunity and align with our vision, we encourage you to apply now!

2-5 years

Madinah

You may also like