Assistant Store Manager📣 Job Ad

About the Assistant Store Manager Role

Majid Al Futtaim Lifestyle is seeking an Assistant Store Manager to join their Operations team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Store Manager in all aspects of daily store operations. The role is crucial for achieving sales targets, managing and developing store teams to enhance profitability, maintaining brand and company image, ensuring operational compliance, and delivering an exceptional customer experience. In the Store Manager's absence, the Assistant Store Manager will assume responsibility for overseeing store operations and staff, aligning with Majid Al Futtaim Lifestyle's business objectives.

Key Responsibilities

• Lead the store team in upholding excellent customer service standards and facilitating exceptional customer experiences by thoroughly understanding company/brand CX standards, individual customer needs, and current market trends and competitor activities.
• Drive the store team to consistently deliver the highest levels of customer service.
• Cultivate and maintain professional relationships with support teams, providing regular and relevant feedback to Marketing, Buying, and Planning departments.
• Actively drive sales and proactively seek opportunities for sales growth and business improvement by maintaining a keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, ensuring effective communication with relevant support teams to maximize sales potential.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure the smooth operation of the store in the absence of the Store Manager, addressing any potential business disruptions promptly and effectively.
• Implement, manage, and maintain compliance with all Company policies and guidelines to minimize stock loss and damage.

Qualifications and Requirements

• A High School Certificate is required.
• A qualification in a Retail-related field is considered an added advantage.
• A minimum of 4-5 years of industry experience is necessary.
• Demonstrated management skills are essential for this role.

Required Skills

• Customer Service
• Sales
• Team Management
• Operations Management
• Brand Management
• Compliance

Work Environment and Experience

This is a full-time position. The role is based in Jeddah, Makkah, Saudi Arabia, with opportunities in both Jeddah and Makkah cities. The ideal candidate will possess 5-10 years of relevant experience.