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About the Role

Bupa Arabia is seeking a Senior Associate for Licensing & Government Relations to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for ensuring the comprehensive licensing and operational compliance of the medical services provider. The position involves securing, renewing, and managing all necessary permits and licenses for facilities, medical practitioners, and corporate operations, ensuring strict adherence to Saudi Arabian regulatory standards.

Role Context and Responsibilities

This position requires a proactive individual with a deep understanding of the Saudi regulatory landscape, including requirements from the Ministry of Health (MOH), Council of Cooperative Health Insurance (CBAHI), Council of Health Insurance (CHI), Civil Defence, and various municipalities. The Senior Associate will serve as the primary point of contact for government agencies, manage crucial government portals, and maintain the legal and operational readiness of the organization.

• Manage and renew all non-medical facility licenses, including Commercial Registrations (CR), municipal permits, and Civil Defence licenses, by gathering requirements from internal and external stakeholders.
• Oversee requirements for government portals, diligently monitoring license validity and expiry dates to ensure continuous compliance.
• Execute the licensing and renewal processes for medical facilities through the Seha (MOH) and CHI portals.
• Lead the administrative preparations for CBAHI accreditation and periodic inspections, ensuring all documentation and processes are in order.
• Verify that the facility's scope of services aligns accurately with its official MOH medical license.
• Track the validity of medical licenses for all doctors, nurses, and allied health staff, ensuring timely renewals.
• Ensure all practitioners are correctly linked to the facility within all relevant government systems.
• Manage the timely issuance and renewal of individual practitioner licenses.
• Conduct thorough legal reviews of contracts and other necessary documents to ensure compliance.
• Draft formal legal responses to government inquiries and regulatory notices, maintaining clear and professional communication.
• Act as the primary representative and liaison for Bupa Arabia across various government agency portals.
• Coordinate effectively with internal departments to gather all required documentation for license renewals and other governmental processes.
• Serve as the central point of contact for all government inspectors during onsite audits and inspections.
• Maintain a unified dashboard to meticulously track expiry dates for all categories of licenses.
• Monitor changes in Saudi Labor Law, MOH regulations, and other relevant legislation, advising management on potential risks and compliance implications.
• Streamline the digital archiving of all licenses to facilitate easy and efficient internal access.

Qualifications and Experience

• A Bachelor's degree in Law, Business Administration, or a related field.
• A minimum of 5 to 10 years of relevant experience in licensing and government relations, preferably within the healthcare sector in Saudi Arabia.

Required Skills

• Comprehensive knowledge of medical and non-medical licensing requirements within Saudi Arabia.
• Proficiency in legal document review and the drafting of formal Arabic correspondence.
• Expert navigation and utilization of all Saudi 'E-Government' portals.
• Bilingual proficiency, with fluent command of both Arabic and English.
• Proven ability to manage and cultivate strong relationships with government agencies, including conducting site visits as required.
• Strong analytical skills to effectively track complex renewal cycles across multiple locations and a diverse range of healthcare practitioners.

Work Details

This is a full-time position located in Jeddah, Makkah, Saudi Arabia.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

About the Technician Role

Bahra Electric is seeking a skilled Technician to join our team in Jiddah, Makkah, Saudi Arabia. This full-time position is integral to providing essential support for engineering, maintenance, and project activities. The Technician will be responsible for a variety of tasks aimed at ensuring the smooth operation of production lines and supporting continuous improvement initiatives.

Key Responsibilities

• Prepare, update, and maintain technical drawings, machine layouts, equipment modifications, and utility layouts using AutoCAD.
• Assist engineering teams in developing production line layouts and plant improvement projects.
• Maintain accurate records of equipment specifications, drawings, and maintenance documentation.
• Support the preparation of technical reports, work instructions, and maintenance procedures.
• Coordinate with Production and Quality departments to ensure uninterrupted manufacturing operations.
• Provide technical assistance during machine setups, product changeovers, and troubleshooting activities.
• Support continuous improvement initiatives focused on increasing productivity and reducing waste.
• Adhere to all company safety procedures and lockout/tagout (LOTO) requirements.
• Ensure compliance with company standards, quality requirements, and environmental regulations.
• Report unsafe conditions and participate in safety improvement programs.

Qualifications and Experience

• Diploma or Associate Degree in Electrical Engineering, Mechanical Engineering, Electromechanical Engineering, Industrial Maintenance, or a related technical field.
• Minimum of 3 to 5 years of experience in industrial maintenance.
• Experience preferably within cable manufacturing, wire and cable production, plastics extrusion, or a continuous-process manufacturing environment.
• Experience with production machinery maintenance and troubleshooting.
• Hands-on experience using AutoCAD for technical and engineering drawings.

Required Skills and Competencies

• Proficiency in AutoCAD (2D; 3D knowledge is an advantage).
• Knowledge of cable manufacturing processes and machinery.
• Ability to read and interpret electrical schematics, mechanical drawings, and engineering specifications.
• Experience with PLC-controlled equipment and industrial automation systems is preferred.
• Familiarity with hydraulic, pneumatic, and electrical control systems.
• Knowledge of preventive maintenance systems and root cause analysis techniques.
• Proficiency in Microsoft Office applications.
• Strong problem-solving abilities.
• Excellent technical documentation skills.
• Experience in equipment installation, troubleshooting, and preventive maintenance.

Work Environment and Location

This is a full-time position based in Jiddah, Makkah, Saudi Arabia. The role involves close collaboration with engineering, production, and quality departments, requiring adherence to strict safety and quality standards.