Butler📣 Job Ad

Join Fairmont Hotels & Resorts as a Butler:
As a Butler at Fairmont, you will play a crucial role in ensuring that our guests receive an exceptional service experience. Our Makkah Clock Royal Tower hotel, positioned near the magnificent Masjid Al Haraam and the Holy Ka’aba, offers a unique opportunity to engage with a diverse clientele within an esteemed environment.

Key Responsibilities:

• Deliver prompt and courteous service to all guests.
• Maintain cleanliness of all butler areas including guest rooms, pantries, and equipment.
• Monitor perishables and ensure optimum usage of resources.
• Coordinate closely with the Private Dining team to cater to guests’ preferences.
• Maintain a high standard of appearance and demeanor at all times.
• Practice tactful upselling of hotel amenities.
• Ensure proper communication with the team and Resident Service Manager.
• Manage inventory of supplies and report needs to the Supervisor.
• Attend daily briefings and communicate guest information effectively.
• Respect guest privacy at all times and manage any lost items accordingly.

Qualifications:

• Proven organizational skills.
• Strong guest engagement abilities.
• Experience managing a multicultural workforce.
• High integrity and enthusiasm for continuous improvement.
• Good knowledge of housekeeping operations.
• A self-starter attitude with mentoring capabilities.
• Knowledge of Opera Property Management System is preferred.
• Post-secondary education and at least 3 years of experience in a luxury hotel setting.

About Us:
As a globally recognized leader in the hospitality industry, Fairmont Hotels & Resorts offers opportunities for personal and professional growth. You will become part of a team where each chapter of your career story is yours to write. We encourage you to be bold and bring your unique experiences and perspectives to our rich tapestry of hospitality.

Join Our Team as a Butler at Raffles Hotels & Resorts!
At Raffles Makkah Palace, we strive for excellence and are committed to delivering exceptional standards of service enhanced by Arab hospitality values. Our prestigious hotel offers breathtaking views and a unique atmosphere, making it a premier destination for guests.

Key Responsibilities:

• Consistently provide professional, friendly, and engaging services to our guests.
• Oversee daily workflow in the Butler office, ensuring adherence to service standards.
• Manage inventory control, including purchase orders and invoices.
• Handle shipping and receiving for owners, guests, and colleagues.
• Provide administrative support across all Butler department areas.
• Communicate updates and changes across departments effectively.
• Address guest concerns promptly, logging and notifying relevant departments as required.
• Collaborate with the Maintenance department for necessary repairs.
• Balance operational, administrative, and colleague needs efficiently.
• Adhere to department policies and safety regulations.
• Perform additional duties as assigned.

Qualifications:

• Proficiency in English (verbal and written) is required.
• Bachelor's degree from an accredited university is preferred.
• Experience with Hotel Property Management Systems is an advantage.
• Strong organizational, supervisory, and communication skills.
• Ability to assess alternative courses of action effectively.
• Capable of working in high-stress, fast-paced environments.
• Possess effective problem-solving abilities and attention to detail.
• Work successfully with minimal supervision.

Why Choose Us?
Raffles Hotels & Resorts is more than just a workplace. We foster growth and development in a diverse and inclusive environment. Become a part of our mission to deliver exceptional hospitality and create memorable experiences for our guests.

Join the Fairmont Hotels & Resorts family as a Butler!
Located in the magnificent Makkah Clock Royal Tower, A Fairmont Hotel, this role offers you the chance to provide top-tier service to our esteemed guests. You will play a vital role in ensuring that all guests receive courteous, proactive, and personalized service, while maintaining the luxurious atmosphere that Fairmont is known for.

Key Responsibilities:

• Ensure prompt and courteous service to guests at all times.
• Clean and maintain all butler areas, including rooms and pantries.
• Check expiry dates of perishables and manage resources efficiently.
• Liaise with Private Dining to ensure guest preferences are met.
• Maintain high standards of appearance and discipline.
• Manage guest supplies carefully.
• Upsell hotel products tactfully.
• Take special care of long-staying and occasion-celebrating guests.
• Communicate effectively with the Resident Service Manager and team.
• Report maintenance faults in guest rooms promptly.

Qualifications:

• At least 3 years of experience in a similar role within a luxury hotel environment.
• Good organizational and guest engagement skills.
• Ability to manage a multi-cultural workforce.
• Knowledge of Housekeeping Operations and Opera Property Management System is preferred.
• Post-Secondary education is a plus.

Why work for Fairmont?
At Fairmont, we believe that every moment in a guest's journey should be memorable. Join us and be part of a team that nurtures individuality and inspires guests to explore the beauty of our hotels and their destinations. Discover limitless possibilities and start your journey today!