Butler📣 Job Ad

Join Raffles the Red Sea as our Head Butler!
Located in the picturesque coastal town of Umluj, Saudi Arabia, Raffles the Red Sea is seeking an exceptional Head Butler to lead our esteemed butler team. You will be responsible for ensuring the highest standards of personalized service and guest satisfaction in our luxurious resort.

Responsibilities:

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction
• Develop and implement standard operating procedures for the butler department
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement
• Coordinate with other departments to ensure all guest requests and preferences are met
• Personally attend to VIP guests and handle special requests
• Manage butler schedules, assignments, and workload distribution
• Conduct regular quality checks and audits to maintain service standards
• Handle guest feedback and complaints promptly and professionally
• Manage inventory and supplies for the butler department
• Stay updated on industry trends and implement innovative service concepts
• Ensure compliance with all hotel policies, procedures, and safety regulations

Qualifications:

• Minimum 7-10 years of experience in luxury hospitality, with at least 3-5 years in a senior butler or leadership role
• Proven track record of managing a team of butlers in a high-end hotel or resort
• Bachelor's degree in Hospitality Management or related field (preferred)
• Professional butler certification from a recognized institution (*, The International Butler Academy)
• Exceptional interpersonal and communication skills
• Strong leadership and team management abilities
• Excellent organizational and time management skills
• Fluency in English; additional languages, especially Arabic, are advantageous
• Understanding of Ultra-Luxury guest expectations and brand alignment
• Impeccable grooming and professional appearance
• Ability to work flexible hours, including evenings, weekends, and holidays

Join Fairmont Hotels & Resorts as a Butler:
As a Butler at Fairmont, you will play a crucial role in ensuring that our guests receive an exceptional service experience. Our Makkah Clock Royal Tower hotel, positioned near the magnificent Masjid Al Haraam and the Holy Ka’aba, offers a unique opportunity to engage with a diverse clientele within an esteemed environment.

Key Responsibilities:

• Deliver prompt and courteous service to all guests.
• Maintain cleanliness of all butler areas including guest rooms, pantries, and equipment.
• Monitor perishables and ensure optimum usage of resources.
• Coordinate closely with the Private Dining team to cater to guests’ preferences.
• Maintain a high standard of appearance and demeanor at all times.
• Practice tactful upselling of hotel amenities.
• Ensure proper communication with the team and Resident Service Manager.
• Manage inventory of supplies and report needs to the Supervisor.
• Attend daily briefings and communicate guest information effectively.
• Respect guest privacy at all times and manage any lost items accordingly.

Qualifications:

• Proven organizational skills.
• Strong guest engagement abilities.
• Experience managing a multicultural workforce.
• High integrity and enthusiasm for continuous improvement.
• Good knowledge of housekeeping operations.
• A self-starter attitude with mentoring capabilities.
• Knowledge of Opera Property Management System is preferred.
• Post-secondary education and at least 3 years of experience in a luxury hotel setting.

About Us:
As a globally recognized leader in the hospitality industry, Fairmont Hotels & Resorts offers opportunities for personal and professional growth. You will become part of a team where each chapter of your career story is yours to write. We encourage you to be bold and bring your unique experiences and perspectives to our rich tapestry of hospitality.

Join Our Team as a Butler at Raffles Hotels & Resorts!
At Raffles Makkah Palace, we strive for excellence and are committed to delivering exceptional standards of service enhanced by Arab hospitality values. Our prestigious hotel offers breathtaking views and a unique atmosphere, making it a premier destination for guests.

Key Responsibilities:

• Consistently provide professional, friendly, and engaging services to our guests.
• Oversee daily workflow in the Butler office, ensuring adherence to service standards.
• Manage inventory control, including purchase orders and invoices.
• Handle shipping and receiving for owners, guests, and colleagues.
• Provide administrative support across all Butler department areas.
• Communicate updates and changes across departments effectively.
• Address guest concerns promptly, logging and notifying relevant departments as required.
• Collaborate with the Maintenance department for necessary repairs.
• Balance operational, administrative, and colleague needs efficiently.
• Adhere to department policies and safety regulations.
• Perform additional duties as assigned.

Qualifications:

• Proficiency in English (verbal and written) is required.
• Bachelor's degree from an accredited university is preferred.
• Experience with Hotel Property Management Systems is an advantage.
• Strong organizational, supervisory, and communication skills.
• Ability to assess alternative courses of action effectively.
• Capable of working in high-stress, fast-paced environments.
• Possess effective problem-solving abilities and attention to detail.
• Work successfully with minimal supervision.

Why Choose Us?
Raffles Hotels & Resorts is more than just a workplace. We foster growth and development in a diverse and inclusive environment. Become a part of our mission to deliver exceptional hospitality and create memorable experiences for our guests.